Walter Jackson Chevrolet

Called to schedule a service on my a week ago, and told them specifically that I had purchased an car care plan to make sure they took it. I also mentioned that there is an open recall that I would like to have taken care of, and was told we will look at it when it's here, which should have been first red flag. The second red flag should have been when i pulled in the lot and everything looked outdated. The condition of the pavement, the sunbleached paint on the building, and the lack of upkeep around the back of the dealership are direct reflections of how the place is run. I arrived for my appointment, presented my paperwork, and was told "we can't use that care program because they've never dealt with them. Fine, can we take care of the recall? No, because the guys that do that are out sick. Apparently, the 7 guys at the back of the shop smoking cigarettes around a table have never been trained properly.

Easiest and most pleasurable car buying experience that we?ve ever had. Awesome staff. Very informative. Would definitely do business with them again. Will recommend them to friends and family.

Service ordered lifters and all parts to fix my truck. All parts arrived July 26, 2024. I was told it would be ready in 2-3 day (by July 31). It’s August 15 and it’s still not complete. No calls from them at all. Poor service work. I would not recommend them.