Terry Cullen Southlake Chevrolet

Friendly staff and Great Service from start to finish got me in and out in no time. Thank you 🙏🏽

I have a 2023 Chevy Equinox, with 32K miles on it and it's still under warranty. I brought my vehicle in twice for the same issue. There is a rattling sound when you accelerate that turns into a whine once you release the accelerator that slowly fades away. I dropped the vehicle off over night for them to look at. The next afternoon I received a text from the service department where they said they didn't hear the noises. They asked me to stop in and take a ride with them to help identify the sound. I was at work, and left to come down to do the ride with them. When I drove the car and pointed out the noises the technician said he heard it. He said they would have to research it to fix it. I left, and later that day I received a call where they said they had fixed it, and that it was a software update for the transmission. I picked the car up and I didn't hear anything until later that day. I called back to setup another appointment, insisting that this issue is not software related, but that it's mechanical. I dropped the car off over night again and I didn't hear anything all day the following day. I called and later got a voicemail from one of the technicians saying that they were working with the GM engineers to try and come up with a fix, but in the meantime I could come pick up and drive the vehicle. I picked up the car the morning of 11/1/25. I was handed the keys and I asked for the paperwork to see what was done. The technician said the person handling my vehicle had not placed any notes in the system so there was nothing to printout. She said she would have the technician call me once he got it and to get me the paperwork. To this day (11/8/25), I haven't heard a word from anyone. Terry Cullen completely dropped the ball and left me hanging.

I purchased 4 new tires from Terry Cullen Chevrolet. The service advisor, Kristi Hodges, made me aware of a special whereas I could get the 4th tire for $1. The service was good. Kristi was very helpful and made sure my car was returned to me in superb condition.