John Megel Chevrolet

I brought my 2018 Z71 Silverado to John Megel Chevrolet for service due to a persistent check‑engine light and a battery that continued to die despite being brand new. When I arrived, the service technician was noticeably dismissive while informing me that the department would not be able to look at my vehicle for two weeks. That estimate ultimately became nearly three weeks. Because the check‑engine light was on, I was unable to drive the truck during that entire period. When the vehicle was finally inspected, I was told the battery was defective and that the check‑engine light was caused by a vent solenoid failure. The battery was replaced under warranty, but I was charged approximately $550 for parts and labor related to the solenoid. Initially, everything seemed resolved, but about a month later the same issues returned. I contacted John Megel Chevrolet again and was told the wait time for service would be roughly the same as before. Rather than continue jump‑starting my truck, I took it to a local independent shop. Within an hour, they identified the real issue: a known Chevrolet advisory stating that a cracked headlight housing can allow water intrusion, causing a significant power drain and triggering the check‑engine light. After waiting a week for the part and replacing the headlight housing, the problem has not returned. Given that this advisory was issued by Chevrolet, I expected the dealership’s service department to be aware of it—or at least to investigate the issue more thoroughly. Instead, I was left with an expensive repair that did not address the underlying problem. I have reached out to both John Megel and the general manager to express my concerns, but I have not received any response. Based on this experience, I will not be returning to John Megel Chevrolet for future service.

If you’re looking for an experience that leaves you high and dry, look no further. From the initial lowball offers on my trade (they later marketed it for almost 3x what they initially offered me) to the drive home. This car broke down on the way home, leaving me stranded at night in downtown Atlanta. Turns out, their quality inspections didn’t catch that the radiator had no clamp on it. Less than 1k later, the IWE system had a failure. Their Megel Guarantee powertrain warranty doesn’t actually cover the parts that make 4WD work, so I’m out money again. I called the dealer to explain my dissatisfaction and they were kind enough to quote me for a $2,500 warranty. That’s right, quoting me for another warranty when the peace of mind warranty I already had wouldn’t help me. I thought I’d reach out to them first politely to ask to make it right, but unfortunately they’d rather make more money.

I have purchased many Chevrolet vehicles over the past 50+ years in Maryland ,Arizona. Virginia, Colorado and Georgia and Megel Chevrolet is by far the best dealership that I’ve dealt with. The sales process can’t be any easier and their staff are very knowledgeable, professional and helpful. In addition, their service department is top notch. There are at least 1/2 dozen dealerships closer to where my wife and I live, but we drive the extra miles to Megel because they go above and beyond. Chuck Shellhouse Suwanee, GA