John Miles Chevrolet Buick GMC in Conyers including address, phone, dealer reviews, directions, a map, inventory and more

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950 Dogwood Drive
Conyers, GA 30012

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Sales: 678-509-7976

Used Cars: 678-509-7988

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of John Miles Chevrolet Buick GMC

Overall Rating:

4 (out of 5)

72% recommend this dealer

83 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

10/10/21 took John miles gmc. Mind you i purchased...

Reviewed by TRUTH BE TOLD October 29, 2021

10/10/21 took John miles gmc. Mind you i purchased vehicle here. They Had my 2015 acadia 2 1/2 weeks to replace driver side mirror. Told various lies why it wasn't ready,even told me it was for pick up got to dealer it wasn't ready .said mirror paint dry ,after they told me they sent it to Ford dealer to be painted. got it 10/29/21 and $800 later,after letting mgr.I was preparing to call my attorney on 10/27/21. WILL NOT RECOMMEND THIS DEALER. CERTAINLY NOT UP TO GMC CUSTOMER SERVICE. BE FORE WARNED. THIS IS FROM MY EXPERIENCE.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 3

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.4 (out of 5)

Oil change that lasted 5 days and no explanation

Reviewed by MINNIE WOOTEN from LITHONIA, GAAugust 05, 2021

Took my 2014 chevy cruz in for an oil change on 7/27/2021 and on 8/04/2021 there was no oil in the car. Went back on 8/5/2021 to inform them and was told the oil changers are not mechanics and they wouldn't know if there was a leak or not. However, I feel they knew something because I paid extra for them to replace a screw they said had been stripped. That visit was more than 86.00 and you mean to tell me no one can explain this to me. I should have read the review below from a previous customer. Now, I suppose I'll have to take my complaint to BBB.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

DO NOT EVER GO HERE FOR SERVICE!!! U BEEN WARNED

Reviewed by C.G. NEEDHAM from CONYERS GA. 30012June 01, 2021

DO NOT EVER GET YOUR VEHICLE SERVICED HERE! I CAN’T SAY DON’T BUY HERE,(I WOULDN’T) BUT THE SERVICE DEPARTMENT NEEDS TO BE DUMPED IN THE LAND FILL. Liars Unreliable Retaliatory and willing to break the law I took my Suburban here approximately a week prior to get oil change, transmission oil change, and 3 recalls. The vehicle was driving really great with not one problem. Once I left the dealership after they kept it two days and left my vehicle sitting outside unprotected, it was running badly and skipping. I figured that since they had just worked on it, maybe the gas was bad so I put in some sea foam and drove out the gas. The vehicle drove steadily worse so I called and spoke to Sandra Boles to advise that it was running badly and I now had a check engine light. I was able to get the vehicle in there the next day, and asked what had been done to make my vehicle begin to act like that. Sandra Boles then began a pattern of lying to include that she had not spoken to me the day previous. She advised that there was nothing done under my hood she advised that the transmission fluid and oil change was done under the vehicle. I then had to remind her that in order to refill the oil, and transmission fluid, you have to open the hood! She then inadvertently advised that the technician who had it last time, was allowed to have control of my vehicle again this time, which was a red flag to me. He worked on it and suddenly I have a problem. Then this visit he has it 10 minutes and comes out advising that I need a new engine. Something is NOT RIGHT!!Did they purposely use the wrong oil? Did they tamper with the engine? I don’t know but they were clearly waiting for me to come back. When I spoke with this so called Service Department Manager Maurice Henderson who is a clueless robot placed in a position because he has a buddy somewhere. He heard Boles lie and try to trick me into believing I was somehow responsible for what they had done, and incidentally Boles had the technician standing right there while I made my complaints so I feel certain that they are definitely sharing in the rip off of customers. Henderson knowing that I am law enforcement kept trying to put things in law enforcement terminology stating that “I want to put things in language that you understand.” How unprofessional ,immature, and condescending can you be? When I asked him about the lies he heard Boles tell and showing him where I had called the day before, he advised that credibility of Boles and the technician were not the problem! What type of idiot does not see that honesty and credibility in dealing with these matters is a problem when you’re being allowed to charge customers thousands of dollars needlessly to line your own pockets?! He advised tha the pins break on these lifters all the time, and basically trashed Chevies stating that those Chevy Engines are unreliable! He then stated that the pins come off all the time and said that even if they had changed spark plugs etc the week before it would not have contributed to the problem, even though the spark plug wires were partially hanging off. I then asked Henderson to please give me my vehicle and that I would not be able to handle it at this level since they were clearly dishonest, and I could not handle the problem at this level. Approximately 20-25 minutes later I was still waiting for my vehicle so I went in and asked could I please have my vehicle, Henderson advised that his technician was still working on it and had to make his notes. I advised that I wanted them to leave my vehicle alone so that I could get it out of there before they had time to damage it even more than they had. Henderson stated that I would have to sign their paperwork basically stating that they had no fault in any of this and I could take my vehicle. I advised in no uncertain terms that I would not be signing anything. Henderson then

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Our team has acknowledged this review.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About John Miles Chevrolet Buick GMC

Our Sales Team has one purpose: to exceed your expectations from test drive to delivery. We believe that great prices paying TOP DOLLAR for well maintained trade ins and striving to provide ALL of our customers low interest financing regardless of credit history is the reason why we are "MILES ABOVE THE REST!". Send us an email give us a call or just stop by and see us. We guarantee that you experience will be FAST FRIENDLY AND STRESS FREE!

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