SONS Chevrolet Cadillac in Columbus including address, phone, dealer reviews, directions, a map, inventory and more

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3615 Manchester Expy
Columbus, GA 31909

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Sales: 706-748-7734

Used Cars: 706-405-4360

Reviews of SONS Chevrolet Cadillac

Overall Rating:

3.8 (out of 5)

67% recommend this dealer

39 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unscrupulous dealer

Reviewed by JP from Leesburg October 16, 2021

I want to start by saying I understand that dealerships need to make money to stay in business. But these people low balled my trade and still didn’t budge on their price. It was so insulting it was laughable. They emailed me what my truck was worth and then went even lower. Also I went to several dealerships and even had an offer to purchase my truck at a considerable amount. These people act like crooks and I can only imagine how many military members have had the same problem. Keep your money and stay away.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you for sharing your experience with us, JP. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The SONS Chevrolet Cadillac Team

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Taking care of their customers

Reviewed by GP from Phenix City, ALOctober 05, 2021

Man I had my Suburban serviced at Sons and I had a issue I reached out to the service manager (Roger) and when I tell you he was on top of it he was on top of it. Thanks again for the quick response and resolve.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The SONS Chevrolet Cadillac Team

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

2.0 (out of 5)

Pour service.

Reviewed by Don from Columbus GaAugust 20, 2021

Went to dealer yesterday, with a on line appointment and found that I had no appointment. They told me that it would take several hours of waiting to get a oil change. So they asked me to reschedule a appointment for today. I did . The oil change took at least 1 1/2 hrs to do a oil change. Probably wont return to this dealer. I think that its a fleet dealer that their priority is the fleet maint.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The SONS Chevrolet Cadillac Team

Overall Facilities 4

Customer Service 2

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

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