Jim Ellis Buick GMC Mall of GA in Buford including address, phone, dealer reviews, directions, a map, inventory and more

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3600 Buford Dr
Buford, GA 30519

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Sales: 770-415-8987

Used Cars: 770-809-6793

Hours Toggle

Sales Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 7:30am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 7:30am – 7:00pm

Reviews of Jim Ellis Buick GMC Mall of GA

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

2982 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Jim Ellis Buick dealer at Mall if Georgia is clean and

Reviewed by nmalindavis July 02, 2022

Jim Ellis Buick dealer at Mall if Georgia is clean and has a comfortable waiting area. Service Advisor, Kovoki Lott, does a good job of explaining what needs to be done on your car and provides options.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Staff is not very friendly or courteous, appointment took

Reviewed by LADYJG60July 01, 2022

Staff is not very friendly or courteous, appointment took 2:15, I feel like there’s no sense of urgency and the employee was only concerned about selling me additional services. I asked about checking why my back tire periodically loses air and when he came back to sell me additional services, I asked him about the problem with the tire and he had forgotten. I will most likely find a different dealership, especially due to having an appointment for just an oil change and it took two hours and 15 minutes.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Unfortunately, the technicians were not very helpful.

Reviewed by ShonniebJuly 01, 2022

Unfortunately, the technicians were not very helpful. We’ve always worked with David and he has always been amazing. These guys told me they didn’t know if it would take 3 days or 3 months to get my part in. They also were not helpful with a loaner. I had to speak with Sammie in order to get some help. All of my vehicles have been purchased from Sammie and his team.. The service department has to step it up.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Jim Ellis Buick GMC Mall of GA

Jim Ellis Buick GMC Mall of Georgia provides the utmost in sales selection having over 650 new and pre-owned vehicles. The Jim Ellis organization has won customer service awards 9 years in a row and supports our communities? families and their needs. We keep the well-being of our clients foremost in our thoughts by providing a safe play area for children and family friendly programming. Our new 55000 square foot state-of-the-art facility features comforts of home to include specialty coffee and teas fresh fruit healthy snack options and internet/computer access. Theatre seating with a huge projector TV gives our clients the opportunity to work or relax while they are in our service department. We are closed on Sundays to provide our staff and our clients with ample time to devote to family. We are excited to exceed your expectations and welcome you to let us show why you can always expect the best.

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