101 Cypress Gardens Blvd
Winter Haven, FL 33880

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:30pm
Tue 8:30am – 7:30pm
Wed 8:30am – 7:30pm
Thu 8:30am – 7:30pm
Fri 8:30am – 7:30pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 1:00pm

Reviews of Chevrolet Center, Inc

Overall Rating:

3.7 (out of 5)

95% recommend this dealer

62 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

WH Chevy review

Reviewed by Christopher Sloane Brown from Winter Haven, FlFebruary 20, 2024

Very pleasant experience. All staff was very helpful and professional. I?ll be back soon for a new car!! CB

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Disappointed Customer. Again.

Reviewed by Young from Davenport, FLOctober 12, 2023

Chevrolet Center use to have excellent customer service. This year however, I have had nothing but problems. In the spring I had an oil change and ended up complaining about extremely poor customer service on their survey. The Manager did actually reach out and said a free oil change would be on my account for next time. The next oil change did not have the credit on my account so I played the voicemail message to the same Manager and the credit was added for my next service with them. Yesterday I went in to have 4 new tires changed on my car. I ordered Bridgestone tires in advance of my appointment to make sure they were available when I arrived. My invoice stated Bridgestone and had my credit from the previous issues but when I got home my husband pointed out that my tires were Michelin tires NOT Bridgestone as it stated on my invoice. I called the Manager the next morning, he wanted to get more information and said he would call me back. Instead, I ended up talking to someone in parts, who half heartedly apologized and I did point this out, along with the fact that I drive an hour to the dealership one way and end up waiting almost 2 hours for service. The reply was basically that they are changing out my tires and making it right, so what more did I expect. Well, I expected a better attitude, definitely a more contrite attitude, maybe an offer of a discount for my time that is being wasted by their mistake or even a courtesy vehicle so I don't have to wait 2 hours at their dealership. Anything would have been better than the apathetic attitude I received. Again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

4.0 (out of 5)

Experience at recent routine service appointment

Reviewed by Pamela L Pullen from Lalk Alfred, FLAugust 24, 2023

I was just having a routine oil change and tire rotation, yet it took 3 hours to accomplish this task. Usually, the car is taken in for service as soon as I arrive and turn over the keys. On this particular day, however, I arrived a few minutes before my appointment and the service department seemed to be quite busy at the time. I finally was waited on and then I went into the main building to wait for my repairs to be completed. My vehicle sat out in the holding area for 45 minutes before it was taken in for service. Then an hour later, I received a text saying that the car had successfully been inspected.Then a little more than an hour lapsed and the car was finally done having the oil changed and tires rotated. Not sure what was going on that day, but if they had been short handed, I could have been scheduled at a different time so as not to hang around unnecessarily. That whole experience left me with a semi sour taste in my mouth. I trust that was a fluke and hopefully it won't happen again.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Chevrolet Center, Inc

Chevrolet Center has been family owned and operated in Winter Haven since 1958. We placed an emphasis on treating every customer as a preferred guest both in sales and service earning awards for top customer satisfaction over the past 59 years and consistently ranking at the top according to Chevrolet Motor Division.

Chevrolet Center invites you to come in and experience the pride every one of our employees takes in providing service to our special guests and the Chevrolet vehicles we represent. We offer a large selection of New Chevrolet CPO's and Pre-Owned vehicles.

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