Sunset Chevy Buick GMC in Sarasota including address, phone, dealer reviews, directions, a map, inventory and more

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1800 Bay Road
Sarasota, FL 34239

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Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Sunset Chevy Buick GMC

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

305 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Done right ?

Reviewed by James Killingsworth from Sarasota, FlJune 29, 2022

I went in for a engine light on the dash ? promptly my truck was taken in and the service was completed without a hitch

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sunset Chevrolet Buick GMC Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Not Recommended

Reviewed by Jennifer from Sarasota, FLJune 10, 2022

Body Shop review: I just had a super bad experience with them. They did a great repair job on a previous truck in September 2020. The estimator was phenomenal and a great help throughout the process. Sadly, he doesn’t work there anymore. now, they did an estimate on my truck the first week of May. Said it would be about mid June before they could get to it. No problem. I was fine with that and told them I‘d have the work done. They got the money from my insurance company in only a matter of a few days. And then that’s where it all went downhill. it took them three weeks to even get the parts ordered. And they got agitated with me because I had an issue with that. We all know that sometimes parts do take a while to come in. I did not want them to wait until the last minute to get parts and then have my repair get pushed out even further beyond mid June. It was excuses, excuses, excuses. “They are shortstaffed. They only have one person working in parts for this particular part of the body shop.” blah, blah, blah. When I was discussing with the estimator, Joe Hussar, about the parts, he very blatantly said I was free to take my business elsewhere. I told him I didn’t want to do that because it already been three weeks since my estimate. I then called the manager, Alan. And he stuck up for Joe. Continuing to make excuses. but the conversation was left that I was still having my vehicle repaired there. A follow-up conversation was had with Joe this past week. He said that all of the parts had come in from Ford. But that because my bumpers were custom, and they were no longer available, I would have to pick out some different ones. No problem. I said I would start looking into it. fast forward just a couple days after that conversation. Alan then calls me back and proceeds to tell me that they are not going to do my repairs. he gives the excuse of it’s because my truck is custom and lifted and has a lot of different accessories, basically. And that his body shop guys don’t really do that kind of work. That they basically are just used to swapping stock parts. I call a huge pile of BS on that one. it’s not like my truck is some 25 year old beat up pick up truck, with cheap aftermarket parts slapped on by a non-professional. It is a 2019 Ford ranger. Every custom accessory was installed by the dealership before I even bought it. But, If that was truly the case, that they can’t work on trucks like this, why did Joe even do my estimate? Why didn’t he say they couldn’t do it the day I came in? Why did they take my insurance company’s money? ($8700) Why did they order the parts from Ford? Why did they hold me up for the last month thinking I was going to get my truck repaired? Now it’s going to take even longer before my vehicle is repaired and serviceable again. Buyer beware. Take your business elsewhere.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

HI Jennifer, thanks for taking the time to leave us a review as we value your feedback. We do apologize that we were unable to help you with your vehicle repair this time around. Our Body Shop Manager, Allen Martinez, will be following up with you regarding your visit with us. Again, we do apologize.

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Professional

Reviewed by Chrystal Hostetler from Sarasota Fl May 09, 2022

Highly recommend this place. Very professional and caring. They go above and beyond the call of duty! Thank you to everyone I’m very please with my purchase.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, The Sunset Chevrolet Buick GMC Team

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Sunset Chevy Buick GMC

Welcome to Sunset Chevrolet in Sarasota Florida

Sunset Chevrolet also serves as your Tampa Chevrolet dealership offering sales service parts and financing. From new Chevrolet cars trucks vans and SUVs to used cars we have the quality and price you are looking for at our Sarasota Chevy dealership near Tampa Florida.

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