Seminole Chevrolet

I strongly recommend reading this review before considering a Chevrolet vehicle. While I hope that my service experience doesn't reflect the service level of the brand, it is only my first attempt to repair/service the vehicle, so we should see. I purchased my 2025 Chevy Equinox EV in December of 2024. Last week (Nov. 2025), Google Maps stopped functioning, along with other critical components of the entertainment system. Attempts to reset the system to factory defaults haven’t changed the situation, and since the vehicle doesn’t support any other industry-standard ways, like CarPlay, to interact with navigation or phone, its usability and safety were significantly compromised. Being a new vehicle, with only 7125 miles on it, it is under warranty, so I wasn’t too concerned. While it was frustrating to not be able to reset and restore the system by myself, a trip to the dealership didn’t sound too terrible, especially since Seminole Chevrolet is conveniently located near my home. Upon arrival, I was greeted by a gentleman, who asked whether I worked with a specific advisor, which wasn’t the case. He disappeared in search of a said advisor, which emerged a few minutes later, and inquired what my concern was. When I described the situation, he said I’d have to leave the vehicle with them for 2 weeks. I repeat, not a few hours, or a day — for 2 weeks. Not to repair — to diagnose. When I asked if they’d be providing me with a rental for the specified period, the answer was negative. I’ve also asked whether I could schedule the repair in 2 weeks — the answer was negative as well, the car would need to stay with them. At this point, I figured I’d document the interaction, in order to check with GM Corporate if this level of service is what they expect from their affiliated dealers. I was told it wasn’t possible as well, as they’d be falsifying records by writing up a ticket / service proposal without me leaving the car with them. He also refused to repeat the specified terms of service on camera. “Go to another dealership” was the only resolution the service advisor could provide me with. I then requested to discuss the situation with the service manager. The advisor disappeared for about 5 minutes, and upon returning reiterated the situation. I’ve asked for his name, “Glenn” was the response. “Glenn what?” I’ve asked, and the answer was “Glenn is all you’re going to get”. Similarly, the name of the service manager was only given to me as “Joe”. Clearly, I could not lose the use of the vehicle for 2 weeks, for it to sit on their lot while waiting to be looked at. So, I’ve left, and scheduled an appointment with another dealership, over 40 min away. We’ll see how that experience will go - until then, my recommendation is to stay clear of GM vehicles, or risk being on your own in case of a problem.

My wife and I were extremely satisfied with our experience at Seminole Chevrolet. Job (salesman) and Jared (Corvette Specialist) were excellent, answering all our questions without any pressure. Jared even drove the new car to our home and picked up our traded vehicle. The entire process was handled efficiently and professionally. We would definitely recommend Seminole Chevrolet.

Great experience from start to finish. Mark and the entire sales team went above and beyond to make my experience as painless as possible.