Cargill Chevrolet

I am coming off lease on a 2018 Chevy Trax. Cargill was recommended to me. I heard from this fellow one time re a video he supposedly sent to me. I replied at not having received the video and have not heard anything since. I was about to contact Cargill again, but I read all the negative comments and had to add my two cents.

Had a great buying experience in December of 2020 but a rather poor service experience today. My truck was in for it's first service a week ago and I had them quote me the cost to add a 7pin trailer connector in the bed of th truck. The total cost quoted was $130 plus tax and I was told it would take 45 minutes. This sounded great to me as I knew the kit alone was going to cost me somewhere around $75 to $100 so I scheduled it. Well, apparently the kit they quoted was not correct. This caused a 45 minute job to take 3.5 hours while we waited for the correct part. They also replaced the connector at the bumper without asking if I wanted that done. The end result of this is the $130 job I was quoted ended up costing me $220. First, I expected that a Chevy dealer should know or be able to determine the proper Chevy accessory to quote and order. Second, I would expect to be asked if I want a part to be replaced rather than just doing it and charging me. Finally, if problems arise and a quote can't be met, I would expect to be told what the new cost will be ahead of the work being performed. Three stars is probably a bit generous based on how I am feeling right now but, I did enjoy the buying experience and the free first service was nice.....I just don't think I will be going back for ongoing service if I won't know what I will be paying until a bill is handed to me.

I've been a customer for 7 years. I have found their advertising to be not deceptive like other dealers, if they can't match a price they'll say so. I've had work done at Collision and the job done by Carl and his team was excellent. I regularly take my 6 Chevy's to the service dept and Dennis and Cheryl Anne treat me like family. I've had plenty of bad dealer experiences but other than one 'bump in the road' trying to negotiate a trade on a lemon Colorado (the replacement has been perfect), Cargill is the most consistent dealership I've ever dealt with in my 47 years of car ownership.The facilities are dated but the again I'd rather not pay extra to have a fancy dealership.