Key Chevrolet in Middletown including address, phone, dealer reviews, directions, a map, inventory and more

660 S Main St
Middletown, CT 06457

Get Directions

Sales: 860-398-6168

Used Cars: 203-427-8393

Hours Toggle

Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Key Chevrolet

Overall Rating:

4.6 (out of 5)

96% recommend this dealer

689 total reviews

Showing the most recent reviews from and DealerRater.

3.0 (out of 5)


Reviewed by Lund, Kenneth C from EastHampton, ConnecticutMay 30, 2023

I was somewhat disappointed in my vehicle service. An oil change was performed OK, but I also requested attention to a noisy exhaust that developed over the past few months. At first it would get quieter as the system heated up but now does not. Service found a bent heat shield contacting the exhaust causing the noise and returned it to me ?quiet as can be?. After driving it a few days I feel it is unchanged but have not had a chance to get it rechecked.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)


Reviewed by Rich from Middletown Ct May 02, 2023

Dealership was very much a joke. Hashed out a deal on a used car which they were supposed to fix a rattle in the car. When the rattle wasn’t a quick fixed they neglected to fix it and went back on our deal. I thought they were THE DEALER FOR PEOPLE, but apparently they are a Dealer for the Dealer. At first they called me everyday, and then when they pulled the deal they would not even respond to my calls. My family bought many of cars when it was Jackson Chevrolet, this new ownership is awful. I will never step foot in there again and I advise everyone else not to either.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Not impressed

Reviewed by Michael Magnano from Middletown, CTApril 04, 2023

Brought my 06 Colorado in last Saturday because the check engine light was coming on. Representative called and said my car was kicking back lean codes and that the issue had to do with an acculator. Authorized that repair and was called to pick up the car and was told that the issue was taken care of, vehicle was test driven afterwards and check engine light was no longer on. An hour after leaving the dealership, the check engine light comes back on, so I bring it back to the dealership. I was told that they would take a look at it the following Monday. Monday comes and technician calls me and says that the issue is now with an O2 sensor. Authorized the O2 sensor to be replaced, pick up my car and within five minutes check engine light pops back on. Could not get a clear and precise answer from anybody in the service department as to what the problem is and why it couldn?t be fixed after 2 trips and almost 2k in repairs. Rated customer service 2 stars because of the young man (new employee) tried his best to accommodate me with this issue.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Dear Michael Magnano, Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please contact us at or call our team at 203-877-6820 Ext 346. We’ll work with you to resolve any issues as quickly as possible.

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Key Chevrolet

We could separate our dealership from nearby competitors by writing about our local community outreach services but because we are humble we're going to save that for the day when you inquire about those services specifically. Besides we recognize the primary reason you ought to make the drive to Middletown is for yourself so you're able to find more car sale options prior to making a purchase.Don't just choose the first car you notice at a Middlesex County and Hartford area dealer. Instead invest some time and research car special offers across Connecticut.

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