Gengras Chevrolet in East Hartford including address, phone, dealer reviews, directions, a map, inventory and more

585 Connecticut Blvd
East Hartford, CT 06108

Get Directions

Sales: 860-727-6500

Used Cars: 860-727-6500

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Gengras Chevrolet

Overall Rating:

4 (out of 5)

89% recommend this dealer

426 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I would give it 0 stars but it doesnt’t allow me.

Reviewed by ngogoli17July 11, 2023

I would give it 0 stars but it doesnt’t allow me. Worst dealership in the country! don’t go there unless you want to get robbed. I bought a new 2023 car for 85,000$ after 2 days the transmission broke down and they had to replace the pump. I replaced the pump took the car out of service and same problem started to appear and also it has an oil leak!! . I was calling them for 3 weeks straight with no response and had to go there just to speak with someone! They promised they would swap out the vehicle with no out of pocket cost! I waited 1 week and went there again. I saw new car for my vehicle trade in was already there and they kept lying it was somebody elses!! At last they said they did not want replace my vehicle and I had to pay extra 9K out of my pocket just to get rid of this junk car!!!! Now Im driving the car that has transmission problems and oil leakage for 85,000$ and nobody wants to take care of it!

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for the review. We're sorry to hear you haven't been satisfied with your vehicle or the service provided by our team. Please feel free to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Gerry McDonald - Operations Director - 860-727-6203

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

To save anyone else from the headache I have had to deal

Reviewed by Norellsarah860May 11, 2023

To save anyone else from the headache I have had to deal with, GO anywhere else for a used vechile, YOU BEEN WARNED ABT THIS DEALERSHIP. I waited to make this review, I am fed up with this company... so beware of what you kinda of people you have to deal with. All I want is for my vehicle to be fix. It ivy the same issue for months that they wont fix. ALL I WANT IS MY VECHILE TO STOP JERKING , ITS ALL I ASK THEM TO DO. I bought a used suv in Oct 2022 I contacted them that day that the vehicle was not shifting correctly it was after hours so no one picked up. They never answer me back or called me back. I had to look at other bad reviews to get a number to have someone call me. She got me right in. Did they fix the Issue NO.. They took it back for 2 week then I got it back. 2 weeks later they took it back same issue it Jerks when it shifts. They keep the vehicle from Nov to Jan.. The issue still not fixed. I have to jump through hoops to get an appointment again like always. They take it back again they then blame it on the brakes. So I redo routers and brakes and guess what it still Jerks and the more I drive it the worse it gets. Now here is what a great company this is I call them again in March the same issue and they tell me to bring it somewhere else to get fixed. Wow a dealership that sells you there vehicle with an issue tells you to go somewhere else to fix it. So warning everyone. All I want is my car to stop jerking when I am driving. Now I'll get a response like everyone else who complains to call management. DO NOT BUY A ANYTHING FROM THIS COMPANY. THEY CAN'T EVEN HELP SOMEONE WHO SPEND THOUSANDS OF DOLLLARS AND FIX THE ONLY MAIN ISSUE I BEEN SAYING SINCE DAY 1. Instead there service manager says to go to another repair company. You guys should be embarrassed you tell a customer that. Then they charged me for a seat protection i never asked for or wanted and look how i got the car when i picked it up. Disgusting. That's how they treat there customers.. I WILL WARN ANYONE NEVER TO GO TO GENGRAS CHEVROLET EVER...

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for reaching out. We sincerely apologize for your frustration. Please don't hesitate to reach out directly if you'd like to go over the situation again in greater detail. Respectfully, Gerry McDonald - Operations Director - 860-727-6203

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Dealership that rips people off

Reviewed by Tasha Cantrell from Hartford CtMay 11, 2023

This place is a rip off gengras ripped me off twice for something that is covered under my extended warranty they supposedly had fixed my camera in my car not I’ve been having this problem since Dec 2020 157 dollar ripped me off 177 dollar ripped me off they charged twice for a diagnostic fee they shouldn’t have charged me because my car covered unprofessional rude and this car dealership disgusting customer is xxxxty I will never recommend this dealership yo anyone and I’m tell everyone about the xxxxty experiences that I have with gengras chevrolet of east Hartford I don’t have money for you to be ripping me off and think it’s okay and I will take further corporate that’s already dealer you your dealership about my car and I will take it a step further if I don’t get my money back.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Tasha, We're disappointed that your experience wasn't up to our usual standards and we appreciate your honest feedback. It is unfortunate that you feel unhappy with the care your vehicle received and we hope there is a chance to resolve these concerns for you. Please reach out to us at your earliest convenience to discuss this so we can move forward toward a resolution. Thank you, Gerry McDonald - Operations Director - 860-727-6203

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Gengras Chevrolet

As a family owned East Hartford Chevrolet dealer we offer a level of service unmatched by larger dealers. Our knowledgeable staff is always eager to help with a shopping experience tailored especially for you. If you are looking for a new or used Chevrolet near Hartford you simply must come see us! Our staff is on hand and eager to assist you in every aspect of your vehicle purchasing process. We take tremendous pride in the services we provide and even more in the cars our customers drive! Stop in today and see why we are known as the preferred choice for a Connecticut Chevrolet dealer.

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