Gengras Chevrolet

I would give it 0 stars but it doesnt’t allow me. Worst dealership in the country! don’t go there unless you want to get robbed. I bought a new 2023 car for 85,000$ after 2 days the transmission broke down and they had to replace the pump. I replaced the pump took the car out of service and same problem started to appear and also it has an oil leak!! . I was calling them for 3 weeks straight with no response and had to go there just to speak with someone! They promised they would swap out the vehicle with no out of pocket cost! I waited 1 week and went there again. I saw new car for my vehicle trade in was already there and they kept lying it was somebody elses!! At last they said they did not want replace my vehicle and I had to pay extra 9K out of my pocket just to get rid of this junk car!!!! Now Im driving the car that has transmission problems and oil leakage for 85,000$ and nobody wants to take care of it!

To save anyone else from the headache I have had to deal with, GO anywhere else for a used vechile, YOU BEEN WARNED ABT THIS DEALERSHIP. I waited to make this review, I am fed up with this company... so beware of what you kinda of people you have to deal with. All I want is for my vehicle to be fix. It ivy the same issue for months that they wont fix. ALL I WANT IS MY VECHILE TO STOP JERKING , ITS ALL I ASK THEM TO DO. I bought a used suv in Oct 2022 I contacted them that day that the vehicle was not shifting correctly it was after hours so no one picked up. They never answer me back or called me back. I had to look at other bad reviews to get a number to have someone call me. She got me right in. Did they fix the Issue NO.. They took it back for 2 week then I got it back. 2 weeks later they took it back same issue it Jerks when it shifts. They keep the vehicle from Nov to Jan.. The issue still not fixed. I have to jump through hoops to get an appointment again like always. They take it back again they then blame it on the brakes. So I redo routers and brakes and guess what it still Jerks and the more I drive it the worse it gets. Now here is what a great company this is I call them again in March the same issue and they tell me to bring it somewhere else to get fixed. Wow a dealership that sells you there vehicle with an issue tells you to go somewhere else to fix it. So warning everyone. All I want is my car to stop jerking when I am driving. Now I'll get a response like everyone else who complains to call management. DO NOT BUY A ANYTHING FROM THIS COMPANY. THEY CAN'T EVEN HELP SOMEONE WHO SPEND THOUSANDS OF DOLLLARS AND FIX THE ONLY MAIN ISSUE I BEEN SAYING SINCE DAY 1. Instead there service manager says to go to another repair company. You guys should be embarrassed you tell a customer that. Then they charged me for a seat protection i never asked for or wanted and look how i got the car when i picked it up. Disgusting. That's how they treat there customers.. I WILL WARN ANYONE NEVER TO GO TO GENGRAS CHEVROLET EVER...

This place is a rip off gengras ripped me off twice for something that is covered under my extended warranty they supposedly had fixed my camera in my car not I’ve been having this problem since Dec 2020 157 dollar ripped me off 177 dollar ripped me off they charged twice for a diagnostic fee they shouldn’t have charged me because my car covered unprofessional rude and this car dealership disgusting customer is xxxxty I will never recommend this dealership yo anyone and I’m tell everyone about the xxxxty experiences that I have with gengras chevrolet of east Hartford I don’t have money for you to be ripping me off and think it’s okay and I will take further corporate that’s already dealer you your dealership about my car and I will take it a step further if I don’t get my money back.