Fowler Chevrolet

Tucked into our purchase agreement was a $995 charge for a “Colorado package”. Upon closer review this turned out to be an optional limited warranty for paint and fabric protection. This optional package was thrown onto our purchase without our request and absent any mention or explanation from our dealer or financing agent and buried in the paperwork terms for the purchase. They successfully caught us in this scheme and upon follow-up, financing agent told us the protection was “in the numbers” before it got to him despite him being the dealers signor. While we are ultimately responsible for failing to catch this add-in, it’s inclusion with complete absence of mention during the purchase process that they were selling us a $995 optional warranty feels dishonest. We would not finance a vehicle with Fowler again.

Went to purchase a vehicle from this dealership. When deciding I used the online purchasing tool. Received sign e-documents for power of attorney and purchase agreements. Along with email confirming and congratulating me on my purchase. See photos.... Likely have a legal case. Called general sales next morning confirmed vehicle was still available and on lot. Asked about my online purchase was told it’s very busy. Can I wait for a call back. Did hear back within the hour, was told if I fill out credit application it would secure vehicle despite indicating I would pay cash, they didn't like that. Was clear they wanted the finance kick back so we (sales manager Rick Forlenza) and I agreed that if I financed the car and completed credit application that would confirm and secure vehicle as mine. He asked that I give him some time as they were very busy but assured me that with credit application and online sale vehicle was secured. Thought great not ideal but wanted this vehicle enough to go out of my way and purchase online. Waited for response from Rick, nothing, gave it a couple hours sent a few text messages and an email seeking confirmation. Nothing.... Decided to try calling his cell as he asked me to if I needed anything no response to text or voicemail. Gave it a another hour or so and decided to call sales. I asked for Rick, was told he was busy with a customer but was asked if there is anything that this salesperson could assist with while waiting. I explained I was trying to confirm that a vehicle I purchased online was reserved for me and was looking at when was a good time to come take delivery? Was promptly asked what vehicle this was on, gave him that information. Gentlemen was like oh that's an awesome truck, but it was just sold. I said I'm sorry just sold?? Yeah customer just drove off. Then I began to think I signed all this documentation. Does that not create a legal binding contract. The salesperson said that Rick was walking in let me grab him explain give me just a minute. Heard him set phone down heard talking in the background then heard phone pick up and was hung up on. Thought that might be an accident. Called dealer back was told Rick was in a meeting... Within 30 seconds, not quite buying that. I asked to speak to another manager, to please get to the bottom of this.... Was transferred to a Dylan Remington was told he is a general manager. Explained my situation and he told me that the vehicle didn't pass inspection so they had to sell wholesale. Not sure that I am buying that, after all the loop holes I jumped through all day long. Was told truck drives great looks new and that they have a ton of interest in this truck. Dylan apologized, but I asked if it was a service issue why didn't they say that and why was I ignored all day after complying to demands to secure. Not to mention one sales guy saying that the vehicle was just sold to a customer. Bottom line I don't believe anything this dealership says, I have bought from Fowler automotive in the past sad this is how they treat return customers. Will be the last. Looking into legal support now given signed purchased agreements prior to them selling as a legal binding contract.

Used car buying can be challenging and unfortunately I couldn't get the deal done.