Team Chevrolet in Vallejo including address, phone, dealer reviews, directions, a map, inventory and more

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301-A Auto Mall Pkwy
Vallejo, CA 94591

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Sales: 888-882-0945

Used Cars: 888-881-3523

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:30pm

Reviews of Team Chevrolet

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

118 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent customer service

Reviewed by risehouse9090 from Walnut CreekJune 17, 2021

About two weeks ago I posted a one star review based on the unprofessional behavior of the head of sales at Vallejo Chevy. That triggered a response from the general manager, Jay Brownrigg​. We connected bright and early Monday (wrote review Saturday evening!) He was saddened by what happened and helped rectify the situation to my satisfaction. Good to know even large organizations care to read and act upon customer reviews.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We appreciate the thoughtful review and feedback!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great customer service!About two weeks ago I posted a...

Reviewed by risehouse9090June 16, 2021

Great customer service! About two weeks ago I posted a one star review based on the unprofessional behavior of the head of sales at Vallejo Chevy. That triggered a response from the general manager, Jay Brownrigg​. We connected bright and early Monday (wrote review Saturday evening!) He was saddened by what happened and helped rectify the situation to my satisfaction. Good to know even large organizations care to read and act upon customer reviews.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Let me begin by saying this review is solely about the...

Reviewed by risehouse9090June 07, 2021

Let me begin by saying this review is solely about the individual identified. The 2021 Corvette Stingray I bought this last weekend is truly an amazing car and the almost one-year wait was absolutely worth it! That said, the service I received from the sales manager, Eric Dawkins, at Vallejo Chevy when I came to pick up my car was unprofessional, to say the least. My only recourse is this review in the hopes that it helps the next buyer avoid the same anxiety, or better yet, help the group owners at this dealership identify and adjust Mr. Dawkins’ behavior to such situations with future customers. The short of it, for the year I waited for my car to be built, I was quoted a firm price. This price didn’t change when I spoke to sales, build, supervisors, etc.. However, when I was told this last Wednesday that the car will finally arrive Saturday in Vallejo, I was also shocked to find a new additional $5,000 charge on my original purchase price paperwork. When I asked what that was, I was told it was "markup". When I came in to pick up the car, I again questioned why this was added last minute. The head of sales at Vallejo Chevy, Eric Dawkins, responses ranged from “…we had discussed this internally so I can’t believe you were not told” to “did you really think I was going to sell a car at MSRP” to “nothing I can do, but you have a choice, don’t buy the car” to “hey the markup is typically $30,000 but we did you a favor and reduced it to only $5,000). Wow! When I requested, we get the folks I had been talking to since October 2020 so they can corroborate I was never told about this markup, he said he would not bother them on Saturday, and that it didn’t matter because he was not going to change his mind on this, period. Now, markup or not, his tone, demeanor, and conduct were unprofessional, to say the least. Could he have apologized for the mistakes the other dealership folks? Could he have confirmed I was saying the truth that no one told me about it and shown sympathy? Heck, could he have thrown in some free car washes or oil changes or tire rotations (which I had to pay extra for!) just to at least make me feel like he understood this was an awful situation? I guess not! So net of it, if you are dealing with Eric Dawkins at Vallejo Chevy, beware. Confirm, not once, not twice, but ad nauseum that the price you are quoted is really what you will pay when you come in.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Team Chevrolet

We want you and every one of our valued customers to feel welcome comfortable and to be thrilled with your new car purchase.
PROJECT100 is our commitment to provide 100% customer satisfaction to 100% of our customers - 100% of the time!
For you PROJECT100 means that we will provide you with a better environment a higher level of service and VIP treatment.
Team Chevrolet is a proud member of the Del Grande Dealer Group.

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