Thurston Auto Plaza in Ukiah including address, phone, dealer reviews, directions, a map, inventory and more

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2800 N State St
Ukiah, CA 95482

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Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Thurston Auto Plaza

Overall Rating:

3 (out of 5)

50% recommend this dealer

8 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Patrick

Reviewed by Patrick from UkiahOctober 23, 2020

The service department is horrible, four months they had my truck, Tom Fetzer and Mike Pappas lied about what they were doing, or more accurately not doing so my truck sat there, over four months my truck left their shop six times three times I had to tow it back and twice I didn’t make it out of the parking lot before I returned it, finally completely frustrated by their incompetence I had it towed away to a real service department across town at Fowler, way nicer folks

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Happy Customer!

Reviewed by NOREEN CADY from Fort Bragg, CaliforniaJanuary 09, 2020

I would highly recommend the salesman Brian Martinazzi and the finance dude Jack. They gave me exactually the deal I wanted on very short notice. Kudos Thurston Auto Plaza in Ukiah, CA.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Joseph Marquez

Reviewed by Joseph Marquez from UKIAH , caJuly 08, 2019

Try charge me for nothing being done to car , said motor blown but couldn?t start, so how could they tell?!?!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Thurston Auto Plaza

Welcome to Thurston Auto Plaza! Please take a moment to read about our dealership. Thurston Toyota has won President's Award in 2005 and 2007 to 2010 and 2012. Toyota Motor Sales recognizes its finest dealerships with the prestigious President's Award. This is an honor given to those dealerships that have demonstrated a commitment to maintaining Toyota's high standards of customer satisfaction. The Thurston family has been proudly serving Lake and Mendocino County since January 1 1990.

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