Smith Chevrolet of Turlock

Unprofessional, inconsistent, and misleading experience. I rarely leave reviews, but my experience with this dealership was unacceptable and deserves to be known. I was negotiating on a used 2018 Mustang GT PP2 where we agreed on the price multiple times, including a final “all-in” number ($39000 OTD) before tax/title. Everything seemed settled until the dealership suddenly reversed their position and insisted on running a credit check even after confirming in writing and verbally that no credit pull would be required since I was using my own financing. They justified this change by implying they needed to verify I “wasn’t a scammer,” which was unnecessary, unprofessional, and frankly insulting. Despite already having provided ID, address, and being fully prepared to complete the purchase, the dealership stalled, contradicted themselves, and ultimately went silent for nearly a week after they reached out to revive the deal. If they no longer wanted to honor the agreed terms, they could have simply communicated that. Instead, they wasted significant time, caused me to pay for an inspection that became unnecessary, and then disappeared without closure. This dealership lacks transparency, consistency, and basic professionalism. Buyers deserve better. Proceed with caution.

Unprofessional, inconsistent, and misleading experience. I rarely leave reviews, but my experience with this dealership was unacceptable and deserves to be known. I was negotiating on a used 2018 Mustang GT PP2 where we agreed on the price multiple times, including a final “all-in” ($39,000 OTD) number before tax/title. Everything seemed settled until the dealership suddenly reversed their position and insisted on running a credit check — even after confirming in writing and verbally that no credit pull would be required since I was using my own financing. They justified this change by implying they needed to verify I “wasn’t a scammer,” which was unnecessary, unprofessional, and frankly insulting. Despite already having provided ID, address, and being fully prepared to complete the purchase, the dealership stalled, contradicted themselves, and ultimately went silent for nearly a week after they reached out to revive the deal. If they no longer wanted to honor the agreed terms, they could have simply communicated that. Instead, they wasted significant time, caused me to pay for an inspection that became unnecessary, and then disappeared without closure. This dealership lacks transparency, consistency, and basic professionalism. Buyers deserve better. Proceed with caution.

The dealer was very interested in my business and offered a great vehicle at a fair price. I was an out of town customer and they worked late on Friday night to complete the deal.