Silver Star Chevrolet in Thousand Oaks including address, phone, dealer reviews, directions, a map, inventory and more

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3440 E Thousand Oaks Blvd
Thousand Oaks, CA 91362

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Reviews of Silver Star Chevrolet

Overall Rating:

4.6 (out of 5)

86% recommend this dealer

7 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Easy, transparent, fast, and friendly.

Reviewed by ERIC GERSH from Los Angeles, CAFebruary 10, 2021

Had a great experience buying my new Bolt from a responsive and knowledgeable sales team. They answered my questions. They didn?t push a hard sell of pass me off to a manager. Hate that. Got a great car for a great price and a great rate and didn?t spend the entire day doing it.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Tire Purchase for two year old VOLT

Reviewed by Joseph Sauvageau from Westlake Village, CANovember 20, 2020

The service manager made exceptions for us to be taken care of immediately and helped fit in the alignment along with the new tires. Another service agent said it couldn't be done by end of day. We were very pleased.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

2.0 (out of 5)

Not Trustworthy

Reviewed by Mistreated Customer from LA, CAMay 11, 2020

The police was called in to help me- the Sales Manager had my car without giving me any paperwork for my lease return. On Sunday, May 10, I came in to return my car lease that I purchased from them. They told me I had to come back Monday. This isn't right bc I had already called a few days before and they said I can return this weekend! They took my keys, car, registration card without providing me the paperwork. Fishy! I asked them to at least handwrite a note and Ruben had an attitude, " I can but that won't do anything for you." Then they tell me that they can't provide the paperwork bc their system is down. My friend, who knew more about lease returns, told me they are required to give me proper lease return documents. He questioned how the finance system is "down" yet they are still able to finance cars sold that day. I phoned GM financials right at that moment and the GM case manager said the dealership should be able give me the paperwork. Bottomline, I did not get the protocol service, they almost fooled me in letting me walk off their lot without any evidence that I dropped my car off. My friend was mad that they took the car without giving me the paperwork and he called the police. My friend was mad how they took advantage of me. On top of that, Reuben told the police that we are not allowed back to their dealership and he wanted me off their lot. I was waiting there while the police talked to him. Don't worry, we'll take out business elsewhere! Why can't we return the car on Sunday?! Why am I asked to come back the next day? Why didn't I get the proper paperwork? Is it because it goes against their sales goal for the day- corruption! or was that he was lazy? It wasn't professional nor ethical to let me drop off my car without giving me any paperwork. They led me to believe this is how it is done until my friend advised me otherwise. Now I am stuck another day of owning this car and this dealer has "banned" us on their private property. Let me tell you, this dealer doesn't want to take back their own leased vehicle, disrespected us and shamed us. I gave them a 5 star for buying experience because Julius was AMAZING. He wanted to sell the car to us but the same Sales Mgr didn't make the deal for us so we didn't end up buying. And with this incident-- we will not at any of SilverStar dealerships.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

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