Boardwalk Chevrolet

UPDATE: After taking my car to Shell in Palo Alto, (where we should have taken it in the first place), they told me the rear, not the front damaged tire was replaced by Chevrolet Boardwalk. I called the dealership back and was hung up on by Jenny Pineda multiple times and then left on hold for 15 minutes before she finally (very rudely) picked up the phone. When I was finally connected to Jason Manown and told him they replaced a perfectly good tire and left the one with the nail. He said they rotated the tires 'free of charge' so the new tire was on the back now. Ridiculous! We did not authorize a tire rotation since the tires were only a few months old. They replaced the wrong tire and still wouldn't give me my money back!! DO NOT GO HERE! I'm filing a complaint with the Bureau of Automotive Repairs, the Department of Consumer Affairs and the States Attorney General and you should too if you have experienced anything similar. ------ Poor communication, lack of accountability and waste of money. Brought the car in on Wednesday to check out the battery and a leaky tire. We were told it might be a minute since it was right before the Thanksgiving holiday. totally understandable. A week later, we heard nothing from them so we called them the following Wednesday. It appeared they forgot about our car. They call us later that day, letting us know that nothing was wrong with our battery and that there was a nail in the tire. Picked the car up on Friday. My husband noticed the PSI light was still on for the same tire, but he was in a rush to get back to work and figured it would reset on its own. Later that day, my son pointed out that the psi had dropped down to 27. Called them on Monday to let them know the PSI was not calibrating. Brought the car back in on Tuesday and we were told there was a piece of metal in the brand new tire and it needed to be replaced. I referenced that when we called Monday, I mentioned that the psi light was on but the dealer would not acknowledge any fault on their part, offered free labor but full price for another new tire, even though it was obvious the tire was damaged before it left the lot. Zero accountability and communication. If you want honest service and reasonable prices, I highly recommend you go to the Shell in Palo Alto on El Camino. That's where I took our car after the debacle at this dealership. We should've done it in the first place. Would've saved us $600 and LOTS of time. Never again!

Incredibly poor communication and everyone I have interacted with has felt shady. I put down a $10k for a deposit for a 2023 C8 Z06 in 2021, and barely received any communication or status updates from Boardwalk Chevy. Any communications I did received were dismissive and never really answered any specific questions. As much as I still would like to wait and get the Z06, Boardwalk Chevy doesnt deserve to keep my $10k.

I am reaching out to you to share my frustration. I purchased a 2022 Chevy Tahoe High Country back in June of 2022. At the time of sale, I was informed that I would be notified when the lumbar system parts to my vehicle would come in and be installed as the vehicle was missing these parts. The situation didn’t seem out of the ordinary for the time period as many cars that I was interested in were missing parts and/or chips. I proceeded with the purchase in good faith that the car would be complete and the car I paid for. I inquired many times to see if the parts were in as I had not received any notices. I had my car serviced at Stevens Creek Chevy in December 2023 and was informed by them that no notes were on my vehicle profile and that I needed to contact Boardwalk to find out what was happening. I contacted Boardwalk on December 23, 2023. I spoke with Joe and Rick who stated they’d look into it. Shon Miller got back to me and seemed to have empathy for the situation and wanted to help. He suggested I contact Chevy directly and inquire about the buy back program as this issue was theirs to handle ideally. I contacted Chevy and spoke to LaShondra . She too was concerned with the situation and did her best to help out but ultimately stated that this was a dealership issue and I needed to take it up with Boardwalk as they made a promise that they didn’t keep. She stated it was a dealership issue that needed to be resolved by them.I contacted Shon and he offered me a GM goodwill service contract but would have to work on it. I was informed that these parts would not be installed and should have never been promised by my sales associates David Campos and Elias Galanakis, who were both great to work with and both assured me that I would getting those parts in and installed as soon as Cheverolt sent them and that I would be notified. This was back in January 2024. Since this time I have made phone calls, left messages with seldom return calls, and have sent emails. I was told that now all Shon could do is try. It is now May of 2024 and there is no resolution to buying a vehicle with parts that I was promised and never received. I am frustrated and disappointed both in quality and assistance. I have a vehicle that is almost two years old now. It is not the vehicle I thought I purchased. Utterly dissatisfied and looking to resolve this issue.