Boardwalk Chevrolet

Incredibly poor communication and everyone I have interacted with has felt shady. I put down a $10k for a deposit for a 2023 C8 Z06 in 2021, and barely received any communication or status updates from Boardwalk Chevy. Any communications I did received were dismissive and never really answered any specific questions. As much as I still would like to wait and get the Z06, Boardwalk Chevy doesnt deserve to keep my $10k.

I am reaching out to you to share my frustration. I purchased a 2022 Chevy Tahoe High Country back in June of 2022. At the time of sale, I was informed that I would be notified when the lumbar system parts to my vehicle would come in and be installed as the vehicle was missing these parts. The situation didn’t seem out of the ordinary for the time period as many cars that I was interested in were missing parts and/or chips. I proceeded with the purchase in good faith that the car would be complete and the car I paid for. I inquired many times to see if the parts were in as I had not received any notices. I had my car serviced at Stevens Creek Chevy in December 2023 and was informed by them that no notes were on my vehicle profile and that I needed to contact Boardwalk to find out what was happening. I contacted Boardwalk on December 23, 2023. I spoke with Joe and Rick who stated they’d look into it. Shon Miller got back to me and seemed to have empathy for the situation and wanted to help. He suggested I contact Chevy directly and inquire about the buy back program as this issue was theirs to handle ideally. I contacted Chevy and spoke to LaShondra . She too was concerned with the situation and did her best to help out but ultimately stated that this was a dealership issue and I needed to take it up with Boardwalk as they made a promise that they didn’t keep. She stated it was a dealership issue that needed to be resolved by them.I contacted Shon and he offered me a GM goodwill service contract but would have to work on it. I was informed that these parts would not be installed and should have never been promised by my sales associates David Campos and Elias Galanakis, who were both great to work with and both assured me that I would getting those parts in and installed as soon as Cheverolt sent them and that I would be notified. This was back in January 2024. Since this time I have made phone calls, left messages with seldom return calls, and have sent emails. I was told that now all Shon could do is try. It is now May of 2024 and there is no resolution to buying a vehicle with parts that I was promised and never received. I am frustrated and disappointed both in quality and assistance. I have a vehicle that is almost two years old now. It is not the vehicle I thought I purchased. Utterly dissatisfied and looking to resolve this issue.

Just picked up my C8 Stingray convertible, my previous C7 was also purchased though Boardwalk. Worked with Al since May of last year when I was added to the dealer order list. Al set realistic timeline and pricing expectations through the entire sales process. Good group of people to work with.