Bob Stall Chevrolet in La Mesa including address, phone, dealer reviews, directions, a map, inventory and more

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7601 Alvarado Rd
La Mesa, CA 91942

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Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Bob Stall Chevrolet

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

426 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.6 (out of 5)

Service department lacks customer service

Reviewed by ChevySpark from San Diego, CaAugust 17, 2021

My battery died while I was at work today. AAA recharged it and told me that when I shut my car off it wouldn’t start again. I’ve always had my car serviced at the dealership, so I thought I should drive straight there and replace the battery. When I drove up to the service bay the employee asked me if I had an appointment. I explained that it was kind of an emergency and about what the AAA guy told me. But she made it clear I was a nuisance after I said I didn’t have an appointment. She said pull my car ahead and go inside and ask for Beau. I asked her if I should leave it running because of what I’d been told. She looked at me like I was fool and said it doesn’t matter. Inside everyone was busy so I hung back and waited to be acknowledged so I could ask for Beau. I tried to ask a woman who was walking around but she didn’t hear me or pretended not to. Finally, I asked the asked the guy at the desk closest to the door, because I realized nobody was going to acknowledge me unless I initiated conversation. I was trying to be polite and not interrupt anyone, but I think I would have been there all day. Second desk down, he said. The desk was empty so I waited. After a few moments a man walked in and sat down, I suppose it was Beau. I don’t know because he didn’t look at me or speak to me and proceeded to pick up a phone but not dial a number or speak into to. I waited a little longer to see if he’d look up or give some indication that he was aware of me. I waited in vain. I realized that nobody at this dealership wanted or needed my business and my presence seemed to be an annoyance, so I went back outside to see if my car would start again. It did, so I drove away and took my business elsewhere. If you don’t actually want to deal with people or fix peoples cars, maybe don’t offer that service or tell me straight up that you don’t take people without appointments. It’s no big deal to go somewhere else. I just thought you guys were a safe bet and you’d have my battery in stock. The last time I was there for my oil change I thought your service department was kind of rude, I chalked it up to it being a Saturday and busy. I had an appointment that time. 1 time is forgivable, but 2 times is a pattern of behavior. I know a lot of people are stressed. I don’t know what’s going on at your dealership, but the service department didn’t act like that a couple years ago.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

New Truck Purchase - Do Not Buy Here

Reviewed by ISMAEL JIMENEZ from San Diego, CaMarch 09, 2021

Paid for thousands of dollars of accessories as part of new car purchase, and service department refuses to install.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

RIPPED OFF

Reviewed by Hector Rodriguez from El CajonFebruary 10, 2021

Customer beware. I got taken for almost $6,800 dollars from these guys. I had been a customer with Bob Stall for 10 years. Last November I took my 2005 Chevy Silverado Diesel truck to them. After a week they said I needed new fuel injectors. Two weeks later, they said I needed a new (FICM) fuel injector control module. Costing $3,200 dollars. And I thought I could trust The service adviser- Paul Correia. I took my vehicle to another shop. They informed me that 125,000 miles I DID NOT need new fuel injectors. I found out that the technician that worked on my truck was no longer employed there. I now know why. The wiring harness and other connectors had not been properly replaced of repaired. People, save your monies and go to a shop that will not rip you off like Bob Stall Chevrolet. I wanted to put my email address in here for your input, but decided not to. If you dont believe me just ask Paul Correia, he'll give you my number.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Bob Stall Chevrolet

We are a family owned franchised New Chevrolet Dealer serving San Diego consumers for over 41 years. We sell new Chevrolet Cars Trucks and SUV's and also have a large Chevrolet Commercial Truck Center. We have a large used vehicle department along with a Service Department Parts Department and Paint and Body Shop. We are located at 7601 Alvarado Rd. in La Mesa right off Hwy 8 at the Fletcher Parkway-Baltimore Dr off ramp.

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