Rotolo Chevrolet

My husband and I had a Great experience, David and Robert were very honest and friendly we went in for a different vehicle and they said take a look at the deals we have with trucks and ended up with a beautiful truck

I slept on writing this review for a couple of days to decipher my feelings and thoughts. My result…If I could give less than 1 STAR I would! Our experience at Rotolo Chevrolet Fontana was hands-down one of the worst dealership experiences we’ve ever had, and the responsibility falls squarely on their manager. I’m not completely sure of his name because his introduction was pretty fleeting. I think it was Mike. I must preface the rest of this by saying that the initial salesperson we were contacted by,Alex, was a decent person who seemed like a motivated young man learning the hustle. However, be prepared for the swarm of salespersons prepped to dive bomb and pounce on you as soon as you exit your vehicle. This horrible experience began at about 3 PM. We spent over an hour withe (before sitting down with the manager) test driving a couple vehicles, while being encouraged that this dealership will work on a great deal for us. Not the case at all. We went in to potentially purchase a Chevy Traverse that we settled on earlier, but they didn’t have the color we wanted. They told us not to worry because they had found a couple in the area. We were subjected to over 4 hours of additional waiting while the manager played games with numbers instead of being transparent. They insisted on doing a dealer trade that benefited them, while withholding the actual location of the vehicle with our requested color and trim. We asked where it was because we would happily just drive there. They intentionally did not share the information so we couldn’t pursue the vehicle purchase at that location ourselves. Throughout the night, the manager repeatedly came back with excuses about people “not answering phones,” offered zero discounts, no realistic financing options, and raised the price every single time we talked. The classic dealership gimmicks such as scribbled numbers, fast moving highlighters, and fancy talk did not distract us from the constant price increases and additional costs. The manager now insisted that the price increases were mandatory because they had done a dealer trade. That was not our problem. We would’ve preferred to just drive to the dealership it was located at. We were so tired but still tried to wait it out and work towards a purchase,even offering to just sign a contract and come back the next day. This is something I would never usually do having not actually seen the vehicle. The manager kept us on the hook for that process making us continue to wait, saying it was our fault since they had to trade a vehicle to get the one we wanted. We finally told them we were fed up and walked out after 9 PM. The next day, they called claiming they wanted to “make things right.” Instead, we sat for over another hour, only to be met with the same manager, more excuses, and then more of us being blamed for how long the process was taking. It seemed he was upset with us for walking out the night before. At that point, in our frustration with the gimmicks and price tricks, we now presented legitimate Chevrolet discounts we qualify for (GMS and First Responder). The manager flat-out refused to honor them, then escalated the situation by saying he “doesn’t have to do anything” and effectively kicked us out. Total waste of time. They will tell you they’re a “no xx” dealership with no add-ons. That’s simply not true. They used every shady tactic in the book and then some. The management was rude, dismissive, and unprofessional. Save yourself the frustration and walk away. Do not waste your time here! This was the worst dealership management experience we have ever dealt with!

This dealership is not Military friendly and does not support Military members. The owner here apparently will not sell a vehicle to anyone who is military unless they have a valid drivers licenses. Even though most states consider your expired drivers licenses to be valid as long as you have a current military ID. Even California recognizes this from it own residents stationed in other states. So apparently the owner of this dealership DOES NOT SUPPORT our active duty military members. So go to a dealership that supports your service.