Rotolo Chevrolet in Fontana including address, phone, dealer reviews, directions, a map, inventory and more

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16666 S Highland Ave
Fontana, CA 92336

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Sales Department

Sun 9:00am – 9:00pm
Mon 8:30am – 10:00pm
Tue 8:30am – 10:00pm
Wed 8:30am – 10:00pm
Thu 8:30am – 10:00pm
Fri 8:30am – 10:00pm
Sat 8:30am – 10:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Rotolo Chevrolet

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

648 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst service experience

Reviewed by Carlos G from Fontana, CAApril 20, 2021

Worst experience I’ve had with dealerships. Like everyone else you go to the dealership to get the best quality of work for your money. Had taken my car in for a routine oil change and to check my ac since it stopped working the day before. After putting down 1500$ Missing working and 4 days later I found that my ac still was not functioning right after taking my car off the lot and also found a big oil leak on both my jobs parking lot and my driveway. Called the rep back to have it checked out and she told me she would not be in the day I was able to take it back so now I was passed on to another service rep. I told him the issue of not having an oil leak before and the ac was still not working and wanted to have it checked out again and about an hour later I get a message saying the oil pan gasket needed to be replaced and I needed a new ac compressor which is going to be 2000$. Fist I highly doubt that they even took it to the back to have it inspected So quickly and second I had to pay more for there mistake! Ridiculous and I told the service rep that I should not pay anything for it since it was not brought in with a leak! He told me my best bet was to talk to the manager since he couldn’t make that decision and he told me he wasn’t in that day so I had to bring my car back if I wanted to talk to the manager! I told him to pull my car out of the lot and I’ll take it somewhere else and they were losing a valued customer since I have gone to them for years and done everything they have asked to do on my car and we had also just bought a brand new car off there lot a few weeks ago! I pulled my car from there lot and took it to another shop and within A few hours they told me the oil leak wasn’t from the oil pan gasket it was from the plug that wasn’t put back on right and was only a 75$ fix not 800$ like the dealership wanted to charge me! I ended up paying 1200$ less at the small auto shop then the dealership and had my car ready to go the same day! I did call manager Enrique the day I knew he was in and told him my experience with there service and after I vented to him and told him ever thing that happened he asked me so you did come in complains about the ac not working I’m the first place and I told him yes and it’s even written on the invoice and I took for granted that they found the issue in the first place and that why I put down 1500$ The first time thinking all was fixed. He told me he heard my frustration and he can’t fix it if he doesn’t know about it so thank you for letting him know and said that he he was going to review the paperwork and get back to me within 1 day in half with a corrective action that we both will be satisfied with. After about two weeks had gone by I still did not hear from him so I decided to call them up again and I talked to a clerk and I asked to talk to the service manager and after she asked who I was and I told her I had an issue with my Cruze and he was suppose to get back to me 2 weeks ago she put me on hold for more than a few minutes and then told me that he was with another customer and he would get back to me. I still have not heard from him to this day so his way of handling it was by thinking I would go away. I’m just one person for a big company like that it does not matter to them if I go but think about the work the was done and if next time it was my breaks that they didn’t put properly or worse that a tire is loose and me and my fam of two young kids get into an accident because of there lack of work and to top it off that the manager just thinks it’s ok for this to happen. He knows they were in the wrong and that’s why he hasn’t responded back to me but to think families safety is not a priority to correct any issue no matter how big or small it might be is an issue with me. This is concerning to me and really at this point I know he will not return my 1500$. it’s money for them which is chump change but to me it’s food On the table for my kids. Ridiculous!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Your feedback has been forwarded to our team and we are currently looking into this matter.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Worst dealer/service out there

Reviewed by Chevylove68 from Pinon hillsFebruary 20, 2021

So many good experiences until I had to leave my truck there for a cv axle leaking oil at only 20k miles. They changed the seal and I had my truck back next day. A couple months went by and then my suspension came apart on the freeway. I went across all lanes and then back over off the freeway into the dirt. I was safe and no damage to the truck. The nut on the ball joint had warped loose, because it was NOT “torqued to specs” from the assembly after they replaced the seal. I had it towed back to the dealer on a windy day and the service writers wouldn’t even come outside to assess it and know what I would need for a loaner vehicle. Also this is my work truck that I rely on. The service writer said he doesn’t know if it will be covered because I “may have just hit a curb” I was beyond upset! Anyway, the manager Ron took over and finally came outside to assess the truck and see what I needed for a loaner work truck. That’s when everything went from bad to absolutely horrific. I brought my truck in scratch free and meticulously maintained by myself and only myself ever since I left the dealer. I get a call that my truck was hit on the fender, so I went in immediately to find my fender damaged and greasy hand prints all over the truck. I look underneath and everything is still broken and apart. Gets even better, the parts were never ordered after over a week had went by. I was promised my truck to be kept inside and safe in their hands with the best care, to not worry. Now I have a truck less than a year old with a replacement fender and paint job. Most important, I bought a brand new work truck for safety and reliability. Which was compromised, due to incompetent mechanics not torquing one nut and risking my life among many others traveling at the time it happened. I will never ever go there again, I have lost all faith and trust in this dealership. Disappointment is an understatement. UPDATE THEY PUT A BAD CARFAX ON MY TRUCK FROM THEIR OWN DAMAGES TO MY TRUCK!!! They are the absolute worst!!! Ron in service took “care” of us. So messed up, as if they didn’t do enough they had to screw me over and over.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.3 (out of 5)

Shady sales department. Shady service department.

Reviewed by Chevygirl44 from Rancho CucamongaMarch 27, 2020

Go elsewhere, check reviews. They have low ratings for a reason. Slimy sales tactics. Do your homework before you go anywhere. Get pre approved and know where you stand.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

I am sorry to hear about your experience with our dealership. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience. Mike@rotolo.com | General Manager

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Rotolo Chevrolet

Rotolo Chevrolet has been named # 1 Volume Chevrolet Dealer for 2016 and the previous 4 years! Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.

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