Folsom Chevrolet in Folsom including address, phone, dealer reviews, directions, a map, inventory and more

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12655 Folsom Blvd
Folsom, CA 95630

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Sales: 888-299-8145

Used Cars: 877-668-3037

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 4:30pm

Reviews of Folsom Chevrolet

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

317 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Felt like family because of Jonathan!

Reviewed by Lynda Jennrich from Cameron Park, CaliforniaMay 08, 2022

Awesome customer service - thank you! Jonathan is amazing!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Brian Kaestner, General Manager, bk@folsomchevy.com

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor service

Reviewed by Unhappy Customer from Sacramento CaOctober 24, 2021

I have bought several new vehicles from many dealerships and the service here was the worst experience, with Jonathan anyway. I took a work van in to have 4 minor things done, the main issue is the sliding side door on the van doesn't seal. Should have been about 48hr turn around. Apparently the door adjustment is beyond their capabilities so I agreed to have it sent to their body shop on 9/28 with the understanding I would have it back by 10/4 for work even if the van needed to be rescheduled at the end of Oct to finish the door adjustment. 10/4 come around-I call Jonathan to schedule a pick up and dude tells me "Well, if you take it Chevy MAY NOT honor the warranty on the defective parts." "Well Jonathan I need the van anyway." Jonathan didn't like that, he didn't want to inconvenience himself or the body shop so he called my boss to have me overruled. What does MAY NOT mean anyway-you obviously don't know and you obviously didn't call Chevy to find out. Great customer service Jonathan! Don't try to accommodate the customer in any fashion...it is a work vehicle and it's needed. 10/25 the van is still there!!! 1 month!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Brian Kaestner, General Manager, bk@folsomchevy.com

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I have bought several new vehicles from many dealerships...

Reviewed by unhappy customerOctober 24, 2021

I have bought several new vehicles from many dealerships and the service here was the worst experience, with Jonathan anyway. I took a work van in to have 4 minor things done, the main issue is the sliding side door on the van doesn't seal. Should have been about 48hr turn around. Apparently the door adjustment is beyond their capabilities so I agreed to have it sent to their body shop on 9/28 with the understanding I would have it back by 10/4 for work even if the van needed to be rescheduled at the end of Oct to finish the door adjustment. 10/4 come around-I call Jonathan to schedule a pick up and dude tells me "Well, if you take it Chevy MAY NOT honor the warranty on the defective parts." "Well Jonathan I need the van anyway." Jonathan didn't like that, he didn't want to inconvenience himself or the body shop so he called my boss to have me overruled. What does MAY NOT mean anyway-you obviously don't know and you obviously didn't call Chevy to find out. Great customer service Jonathan! Don't try to accommodate the customer in any fashion...it is a work vehicle and it's needed. 10/28 the van is still there!!! Over 1 month!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Folsom Chevrolet

Folsom Chevrolet is proud to serve the Sacramento Roseville El Dorado County and Auburn areas with quality Chevy cars trucks and crossover sport utility vehicles. With models like the Spark Sonic Equinox Tahoe Corvette Cruze Silverado Camaro and Volt we have something for every taste and every need.

If you're looking for used cars in the Sacramento area we can assist you there as well. Visit our inventory page to see the large collection of pre-owned cars trucks and SUVs to select from.

Come in and say "hi"! We're located at 12655 Auto Mall Circle Folsom California.

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