Fairfield Chevrolet in Fairfield including address, phone, dealer reviews, directions, a map, inventory and more

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2501 Martin Rd
Fairfield, CA 94534

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Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Fairfield Chevrolet

Overall Rating:

3 (out of 5)

44% recommend this dealer

23 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Finance department is terrible

Reviewed by Mike from Vacaville caMarch 06, 2021

I finance a new car there and they ran my credit 10 times even though I have excellent credit. They sold me a maintenance contract even after I said no and they gave me the highest interest rate when I would qualify for half the rate stay away

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process 1

Quality of Repair 3

Maximum rating = 5

1.0 (out of 5)

Raising prices after already agreeing on price!

Reviewed by Brandon from Bay Area, CaliforniaAugust 06, 2020

Fairfield Chevrolet listed a car online at $9995. I called them and negotiated $9000, and they said they'd get back to me the next day. The next day, they called me back, agreed to $9000, and wanted to finalize the deal schedule paperwork and pickup. I explained I have a medical condition and would like to have it done remotely due to Covid, which they were very inflexible with. At the salesperson's suggestion, I then got on the phone with a manager to discuss how to make the deal work remotely, and he raised the price back to $9995. I then mentioned I saw it listed online for $7995 only four days ago. He refused to honor that price or the previously-agreed upon $9000. I called back one last time later in the day to attempt to negotiate a deal, and they held firm at $9995, even though they had previously offered the car at $7995 publicly and $9000 to me. They still wouldn't budge, inexplicably, and only when I said I would be writing a Yelp review did they finally agree to $9000 again, but it felt like pulling teeth. I asked them why they had to make this process so difficult and argumentative, and he accused me of harassing them and then hung up on me. They called me once and I called twice, to try and buy a car at the agreed-upon price... that is not harassment! This business has unethical business practices! Do not do business with them!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi, thank you for taking the time to leave us feedback about your experience with us. As a policy we adjust pricing on our new and used cars on a regular basis, to keep up with market conditions and available inventory in the region, as all dealers do, therefore our pricing a week ago has no bearing on what we list a vehicle for currently on our website or third party sites Also, as we don't negotiate listed prices, we do make exceptions on occasion. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (707) 422-7777. .

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

SCAM!!

Reviewed by Alicia from Vacaville, CAJune 19, 2020

The car I bought from here has had issues since the day after I drove it off the lot. The check engine light came on, suspiciously in just the amount of miles I needed for the vehicle to do a full emissions check. So it's as if someone cleared the code and tried to sell it. And there's a way to check cleared codes, I'm not dumb. The car was not smogged, which I unfortunately found out after I bought it. So they had to fix the issue which the check engine light and smog it. Thankfully it's good now but I should have never had to go back and do all that. Oh and Red the manager doesn't know anything, my 5 year old could do a better job. He didn't know anything about the smog issue and I had to explain things to him multiple times, it's like he just started working there. Oh and the guy that does the financing sucks, he failed to even let me know my car came with a warranty, the women working there one day told me about that. Kind of concerning. Oh and when I was there, they were selling a woman a car that looked like sh**. They didn't even bother to detail it before selling it, it looked like something in an impound lot. I actually requested to speak to the General Manager, Mike or whatever, never got a call back. He's too scared to talk to a mad customer so he has his minions do it for him, pathetic excuse for a manager, but not surprising because most of these reviews are terrible, and that is a reflection of leadership. The only decent person I've dealt with in all this is Ray in the Service Department, he's awesome and the only decent employee you people have working there. I am also reporting this dealership to anyone I can, including the DMV and anyone else that has business knowing what a scummy dealership this is. Lesson learned to never shop here and I will let everyone know not to.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Fairfield Chevrolet

Welcome to Fairfield Chevrolet!

We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience.
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