Chevrolet of Culver City

I am formally submitting this complaint regarding my experience on February 2, 2026, concerning the 2022 Mercedes-Benz GLE 350 (Stock #P50645). While I would like to acknowledge that salesperson Abdel Rezk was professional and courteous, my interaction with the george was deeply troubling and inconsistent with the standards expected of a reputable dealership.

Nevin, the General Manager, publicly asked me to contact him directly to resolve my concerns. I did — multiple times. Unfortunately, he never followed up or took any action. This was after serious issues, including dealer add-ons totaling $5,880 that were presented as mandatory and a signed Due Bill for repairs that were never completed. Despite giving management every opportunity to fix the situation, I was met with silence. If even the General Manager fails to follow through after asking you to reach out, it’s clear where accountability ends. Very disappointing experience.

I had been putting off a major service because I was dreading the bill. Vanesa gave me an itemized estimate before I even dropped off the car and stuck to it exactly. No surprise labor charges, no “we found something else” calls. She gave me realistic timelines and even split the invoice by priority items and can-wait items. I did the essentials first and booked the rest for next month. The transparency and flexibility made it feel like I was working with a trusted advisor — not just a service desk. Vanesa is the reason I’m sticking with this location.