Concord Chevrolet in Concord including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

1330 Concord Avenue
Concord, CA 94520

Get Directions
Visit Dealer Website

Sales: 925-304-6770

Used Cars: 925-309-8674

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun 9:00am – 4:30pm
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Concord Chevrolet

Overall Rating:

4.2 (out of 5)

79% recommend this dealer

47 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible Serice

Reviewed by Mr D.L from Concord, CAApril 23, 2021

Horrible experience when purchasing a new vehicle with them. After they hand you the keys, your irrelevant to them. I?m not speaking after months to years of purchasing. I had purchased a custom ordered vehicle from them and after waiting an additional month I finally recovered the vehicle from the manufacturer. The manufacturer did not install the roof racks, mud flaps, cargo shade, illuminated side mirrors with emblem and weather matts. Well after gathering the list of in-completed items installed, my wife waited approximately 7 hours with a teething toddler for them to notify us that an employee was injured during the installment. I feel bad for the guy however when I realized that within the 7 hours, only the cargo shade was installed I was furious. If the employee was injured within the 1st hour and they notified us to pick up the vehicle, my wife wouldn?t have wasted 6 hrs of stress on them. If the employee was injured near the 7th hour, only a cargo shade was installed during the first 6 hrs? Since then, I have expressed my concerns to my salesman who hung up the phone on me ?Jag? and has yet to even apologize for the inconvenience. He sent me to his manager who attempted to affirm customer service however he too has neglected to provide me service. Instead of taking any legal action or pursing this complaint with corporate, I spoke to the financial contract admin who did our paperwork. Since she advised me to speak to her for any problems first for resolution. I?m getting the same run around. I paid for a car, yet the car is incomplete! And they are taking the time to complete it! Horrible service with the lack of compassion for customers whom are just following up on Services which they are entitled to! Lack of accountability and lack of communication!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

These guys put the sleaze in sleazey used car lot.

Reviewed by Steve from Concord, CaDecember 12, 2020

I called the dealership about a used Honda they had listed for $22789 to see if they could match or at least come close to online prices from several other dealers. (Car had been on their lot for two months.) Johnny said he would check with manager and call me back. After not hearing from him for a few days I called to check again and was told "We can't take one nickel off the price." I noticed a week later they had dropped the price to $20451 so I made an appointment to inspect the car. When I got to the dealership Justin told me that they were getting ready to send car out to wholesaler since it had been there so long. I test drove the car and agreed to purchase at the new price. Justin went to talk to sales manager, then came back and told me that they wouldn't sell me the car for their advertised price. I would have to pay more if I wanted the car. I had to get away from this shady dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

That is not the kind of experience we seek to provide, Steve. Please contact me when you can so we can address this together. Please, call me personally at (925) 682-6400 Matt Bassett, General Manager

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

4.7 (out of 5)

Concord Chevy Dealership

Reviewed by DEBORAH CRAWFORD from Martinez, CAOctober 25, 2020

a special thank you to, and acknowledgement of, Lisa Wilson, for her efficiency and kindness

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for taking the time to write this review. We are pleased to hear that Lisa was able to provide an efficient and overall positive experience. Sincerely, (925) 682-6400 | Matt Bassett | General Manager

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

About Concord Chevrolet

Concord Chevrolet serves the Bay Area with great deals on new and used vehicles including Walnut Creek Oakland & Pittsburg California!

Whether you're looking for the nearest car repair shop or nearest oil change service center we are here to help you in any way we can to ensure that you can get everything you need from a single location. Be it vehicle servicing or car buying you can rely on us to have it and to make the experience better for you.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top