PREMIER Chevrolet of Carlsbad in Carlsbad including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

5335 Paseo Del Norte
Carlsbad, CA 92008

Get Directions
Visit Dealer Website

Sales: 760-712-3583

Used Cars: 760-978-6564

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:15pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of PREMIER Chevrolet of Carlsbad

Overall Rating:

1.5 (out of 5)

38% recommend this dealer

8 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Completely unresponsive

Reviewed by Suchislife from Cardiff by the Sea, CAMay 27, 2021

I inquired about purchasing a new car. You'd think they would be responsive. I received a text from Jaqueline that I replied to. She never responded again. I received an email from George K that I replied to. Never heard from him again. Received an email from Evan S that I replied to and never heard from him again either. Called several times and never got anyone to answer. I was a return customer of Weseloh's, but Premier is incredibly unresponsive. Glad they're not the only game in town. My money and I are going elsewhere.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Worse Dealership ever

Reviewed by Chuck Padget from Carlsbad, CAApril 27, 2021

They're without anyone with customer service skills. Their GM Tony Robinson refuses to return calls. I would suggest that if you're in the market for a vehicle, look elsewhere.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

HORRIBLE EXPERIENCE

Reviewed by E JAIME from FULLERTON, CAMarch 29, 2021

First, let me say this. ZERO STARS AND I RECOMMEND YOU SHOP SOMEWHERE ELSE. I had a horrible experience here and I will tell you why: I made a deal on a 2021 Silverado Z71 on a Tuesday night. Signed a contract, and because it had not received a pre-delivery inspection and it was late on a Tuesday night, I said I would come by and pick it up the next morning. My wife and I went to dinner and on the drive home, the salesman, Ramzy, informed me the truck was a GM buyback and could not be purchased – but I already signed a contract. The good news, he said, was he already found me a similar truck at their sister dealership in Buena Park, and they would trade for it in the morning. Certainly not happy, but I was patient and was willing to look at the situation somewhat positively and certainly patiently. The next day, Wednesday, I received no calls from the dealership. I followed up with Ramzy and was told the person in the decision making capacity at Premier in Buena Park was unable to make a decision as of yet regarding the dealership vehicle trade. This occurred several times throughout the day as I followed up. On Thursday, this followed and I received no calls. I contacted Ramzy by phone and Premier’s customer service via email. Ramzy took my call and informed me yet again nobody could make a decision. I was later informed by the Manager, George Keriakes, via email (he never called to speak to me), the truck I was supposed to get from Buena Park was now getting a lift and tires and I could not have that one either. I was asked to check other vehicles in stock because they allegedly felt bad and wanted to make everything right. The only vehicle I was interested in was a Trail Boss and another white Z71. On Friday morning, now three days later, I was called by the dealership at 8:30 in the morning. Ramzy, the salesman, said the Trail boss was unavailable because someone was making a deal on it at 8:30 in the morning. They get an extra mark up on Trail Boss trucks by the way so it seems this truck was not going to be in the mix, despite having several Trail Boss trucks in transit and arriving in a matter of days. The only one other truck I was marginally interested in was not any great deal and it was obvious I was pushed out of three other potential deals. This left such a bad taste for Premier and GM in general. Who does business like this? Management kissed everything off and made the salesman deal with me because they could not. What indifference for a customer and a veteran. Also, I have to mention, they will push all these BS add-ons you don’t need, so shop somewhere else so you don’t have to deal with lies, indifference and buying stuff you don’t need. I know, long story, but it is what happened. Ramzy is a great salesman and it is too bad he works for people that don’t care about doing honest business.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About PREMIER Chevrolet of Carlsbad

As a Premier California Chevrolet dealer we have a huge selection of new and used vehicles from which to choose. Premier Chevy of Carlsbad online and offline customers enjoy vehicle specials every day. We offer Chevrolet service & parts an online inventory and outstanding financing options making Premier Chevy of Carlsbad a preferred dealer serving Carlsbad Escondido Oceanside Kearny Mesa El Cajon San Diego & many more. Ready to set up a test drive? Visit our Escondido area Chevrolet dealership in Carlsbad CA today!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top