Community Chevrolet in Burbank including address, phone, dealer reviews, directions, a map, inventory and more

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200 W Olive Ave
Burbank, CA 91502

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Sales Department

Sun 10:00am – 8:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Community Chevrolet

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

173 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible Customer Service

Reviewed by KT from BurbankMay 24, 2020

I brought my equinox to Community Chevrolet on Friday May 22 They discovered a hole in the coolant hose that needed to be replaced They couldn't finish that day but said we could pick it up the next day By 1pm I hadn't heard from anyone so I called Community Chevrolet and was informed the service department was closed on Saturday and since Monday was a holiday my car wouldn't be available until Tuesday I am INFURIATED If I was actually told that on Friday when I left the car it wouldn't be ready until Tuesday I NEVER would have left it there I needed to be in Santa Barbara today My mother just had heart surgery and as I am an ICU nuse I needed to be in Santa Barbara today so I could stay with her and my father while she's recuperating Now other arrangements need to be made as I will be unable to have transportation until Tuesday Completely unacceptable and unprofessional Community Chevrolet I will never bring my vehicle back there Let me just say I am disgusted by the fact that nobody from Community Chevrolet ever bothered to call me back or take accountability. Please put yourself in my place What if it was one of your mothers in that position? I was in a dire situation and not one person had the decency or compassion to go out of their way to help me I personally would have moved mountains and did whatever it took to find someone to open the service area and retrieve my vehicle The employee at Community Chevrolet made the choice to hang up the phone ignoring my situation and couldn't even give me the courtesy of a return phone call

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Chad Kelman – GM, chad@yourchevy.com - (888) 295-6276

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

They do not honor their word.

Reviewed by Daniel from Ventura, CANovember 27, 2019

Buyer Beware: You are not a customer here, you're just a means to get to their quota. Do not trust them. Long story short, we agreed on a 'deal' with Community Chevrolet earlier in the month. We made arrangements with childcare and work and as we prepared to make the long trek down there, we were informed the day-of that they "changed their mind" on the deal. They say that they had agreed on our price before they'd reached their quota and once their quota was reached they had decided that they no longer need to give any deals. That's beyond poor customer service. This is absolutely awful. Do not do business with Community Chevrolet. We informed that we unfortunately had to communicate this experience online, they simply said "go right ahead". So, as they invited us, here's our experience. A terrible way to do life, to do business, and treat people.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact me directly. Chad Kelman GM, chad@yourchevy.com - (888) 295-6276

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

DO NOT SIGN THEIR AGREEMENT !

Reviewed by Sarah from CAAugust 14, 2018

My lease car is totaled Loss because of flooding due to a pipe that broke down in my street. I am asking for a substitue car as it say on my lease agreement with Chevrolet and myself. Chevrolet say the lease agreement belong to the GM Financial even if they don’t have their name on it....who can believe that?? They don’t even know the clause of their agreement!! Huh Alfonso! The best part is Alfonso VALLEJO telling me that “MAY provide you a substitute vehicle” 23-b. means a “no” they don’t have to. You guys have to stop thinking that we are stupid people or a stupid WOMAN. I have a lease agreement between Chevrolet Burbank and myself and I should not deal with GM financial at all!! Their deals are now very bad!! You guys HAVE TO (meaning yes you should!) find me a solution for the rest of my lease.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Sarah, I apologize for the issues you have encountered. I assure you that we will do everything we can to rectify the situation. We value your business and want to keep the communication open. Please contact me and we will work towards a resolution together. Thank you for your patience and understanding. Sincerely, Chad Kelman GM, chad@yourchevy.com - (888) 295-6276

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Community Chevrolet

At Community Chevrolet it's all about serving you in the most professional way possible. Serving the Greater Los Angeles area since 1959 we strive to make your buying experience simple and enjoyable. We prepare for your visit by making a VIP appointment or you can simply stop by our brand new showroom for a visit. Either way we look forward to meeting you and making you a part of our Community Chevrolet family.

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