A member of the Cars.com family
A member of the Cars.com family
3101 Pacheco Rd
Bakersfield, CA 93313
Sales Department
| Sun | 10:00am – 5:00pm |
| Mon | 8:00am – 9:00pm |
| Tue | 8:00am – 9:00pm |
| Wed | 8:00am – 9:00pm |
| Thu | 8:00am – 9:00pm |
| Fri | 8:00am – 9:00pm |
| Sat | 8:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:30pm |
| Tue | 7:00am – 5:30pm |
| Wed | 7:00am – 5:30pm |
| Thu | 7:00am – 5:30pm |
| Fri | 7:00am – 5:30pm |
| Sat | 8:00am – 1:00pm |
See all dealerships near Bakersfield, CA that carry Chevrolet, GMC, Buick
Overall Rating:
4.9 (out of 5)
99% recommend this dealer
618 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Service repair
As a consumer I am concerned how the service guys missed a leaking strut. Found out 2 days after a service that my strut was leaking. A year ago I was told if I did a leveling kit, it would not void the warranty. Service rep now tells me it?s no longer covered under warrant, because as of 2 months ago gmc said it would void the warranty adding a leveling kit.
Dealer Response
Thank you for sharing this review regarding your experience with us, Michael. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Darrel Shinn Jr. | Service Manager
Maximum rating = 5
Not a great service experience
While my buying experience was good. My service today was awful. I was informed I had a leak in my transmission so went in immediately…my car has 10,000 miles. No appointment for 2-3 weeks and no rental available. After venting, they decided they could at least look at it, it would take no less than 2-3 hours. No cars for emergencies?
Dealer Response
Sara, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Darrel Shinn Jr. | Service Manager
Maximum rating = 5
Horrible Service
Called in on 12/16/21 to schedule a service appointment and the earliest they could schedule was 1/4/22 @ 7:45AM. On 1/4/22 I Checked the truck in and got an uber home. Upon returning at 3:14PM to grab something out of the truck I was taken to the back lot. The truck had a mat and seat cover, I figured diagnostics have been completed and was waiting on parts? I return the following afternoon on 1/5/22 to discover from another advisor that my truck has not even been looked at, they checked it in and drove it straight to the back lot. At this point i am not sure what a "scheduled appointment" is ? The truck was in the back lot for over 28 hours with nothing done to it. Needless to say i pulled the truck out of service on 1/5/22 as it can sit just as good at my house as it does in the back lot. Worst experience i have ever had with a vehicle and service by far !
Dealer Response
Thank you for taking the time to share your recent experience at Motor City Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Darrel Shinn Jr. | Service Manager
Maximum rating = 5
We are the # 1 Buick and GMC dealer in California based upon factory sales year to date. Our great customer service has gone unnoticed as much of our business comes from word of mouth. Your California Buick GMC dealer is ready to serve you with our selection of Buick and GMC vehicles.
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