Smart Chevrolet Cadillac Buick GMC

The car salesman did not call us back on the car we wanted. That was very unprofessional. If we did not qualify the least he could have done was told us.

I typically purchase a new truck every year. This time (Jan. 2021) Smart GMC had the truck available i was looking for from my internet research so i called about purchasing and spoke to a salesperson. We agreed upon a cost and then is where the situation begin. I live 3.5 hours away from the dealership and had a medical appointment scheduled in the area the next day. This dealership WOULD NOT agree upon a deposit to hold for 24 hr. in which I would be close by so I offered to go straight to my bank and within a half hour wire transfer the entire amount which was over $55,000 dollars. They refused my offer to wire the money as well. Lets be clear the truck was still available to sell. The most interesting thing is the dealership didn't even have the truck yet for it was still on order from GM. The man responsible for this is John Freeman the Sales Manager. He insisted I had to be there in person and wouldn't even give the courtesy of holding the truck while I offered to drive 3.5 hours after the money wire. You would think with the Covid situation one could do a transaction over the phone. THIS DEALERSHIP EXPERIENCE WAS BY FAR THE WORST I'VE EVER BEEN APART OF. Stay away from this place. Management tactics such as this are a direct reflection of ownership.

Very courteous and professional sale by Mr.John Jones.The whole process of purchase went very smooth and organized.Finance manager is very proficient .Thanks to all the team to include detail man.i have never had such a pleasant experience purchasing from dealership as the one I experienced today.facilities are very clean ,and the inventory new and pre owned is the best to be found anywhere in the USA.