1950 Florence Blvd
Florence, AL 35630

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Sales: 256-764-4551

Used Cars: 256-764-4551

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 12:00pm

Reviews of Bentley Chevrolet

Overall Rating:

2.8 (out of 5)

95% recommend this dealer

268 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The Service Department at this dealership is HORRIBLE,

Reviewed by evans.222June 05, 2025

The Service Department at this dealership is HORRIBLE, and that's about the nicest thing I can say. They have had my Chevrolet Tahoe for two weeks for a simple repair and still haven't completed the work. To make matters worst there is absolutely ZERO Communication from them. I have to try and chase them down every single time for an update and it takes multiple days to get a response. All calls go to voicemail and calls never are returned. They say the service advisor will respond to a text message fastest, and that's false too. I will NEVER purchase a new car from these clowns because they lack even the slightest hint of delivering any resemblance of what might be recognized as "customer service". Oh, and try tracking down the GM, Jonathon Dixon, he doesn't return calls either so I guess it's a trickle down culture of let's just leave our customer's hanging because we don't give a XXXX about their business!! If that's the goal, then this dealership is truly exceeding its goal!!!!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Go elsewhere terrible service they will over charge at

Reviewed by Jack from Florence alabama December 12, 2024

Go elsewhere terrible service they will over charge at least 30 percent and try to force you to do business

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Came in for an oil change and tire rotation, had an

Reviewed by Smit6225November 16, 2024

Came in for an oil change and tire rotation, had an appointment @ 8:30 it is now 10:30 and still waiting. I will not bring my car here for just an oil change and tire rotation again.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We appreciate your feedback and we're sorry to hear about your recent experience with our service department. As a dealership, we strive to maintain high standards of customer service and timeliness. Please contact our Management Team at 256-764-4551, so we can find a resolution and make this right. Thank you for bringing this to our attention.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bentley Chevrolet

Bentley Automotive has served North Alabama
since 1928 building trust with our community one
family at a time. We want to provide you the same
level of service and respect that has been a hallmark
of the Bentley name for almost 90 years.

We offer a wide selection of new Buick Cadillac Chevrolet GMC and Hyundai vehicles along with quality pre-owned cars trucks and SUVs.

You are welcome at our Chevrolet Cadillac dealership at 1950 Florence Blvd in Florence Alabama. Come in and drive one home for less!

Ready to buy? Get a price quote before visiting the dealership.

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