Tuscaloosa Chevrolet in Cottondale including address, phone, dealer reviews, directions, a map, inventory and more

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6500 Interstate Parkway
Cottondale, AL 35453

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Tuscaloosa Chevrolet

Overall Rating:

3.9 (out of 5)

68% recommend this dealer

38 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Taken Advantage Of!

Reviewed by Doug M from Warren, OHMay 28, 2021

Worst experience ever Bought a 2018 diesel Chevy only 80,000 miles on the truck , from Tuscaloosa Chevrolet the middle of April 2021... after leaving the dealership the engine light came on, took it back, they said it needed new injectors. So they put new injectors on it which took several days went to pick it up got down the road engine light came back on. Took it back in, they said they all that was needed is to re-gen it . They knew I was from Ohio, they said it actually would re- gen it’s self on the way home , Which was a big lie I found out later! After I got it home I had to put $2000 into it. The code that came on here in Ohio said it needed a catalytic converter, it was the same code we have evidence of, that they read at Tuscaloosa Chevrolet and just did not tell us—- told us that it just needed re-gen. Please take this into consideration if you are going to do business with them —— they are not trustworthy we have tried to contact them to talk to someone ( this includes the service manager and the general manager ) multiple times and multiple times we’ve left our phone number and they have refused to get back with us. Doug M. Warren Ohio

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (205) 409-3095. We look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terrible service at Tuscaloosa Chevrolet

Reviewed by Jon Darty from Northport, AlabamaMarch 16, 2020

I called to schedule a service for an oil change, tire balance, tire rotation, and to have a wheel spacer replaced. I have a 2017 Black Widow Edition 1500 that I purchased from Edwards Chevrolet 280. I was very specific about the details of my truck, especially the size of the wheel and tire package that is in fact considered factory equipment under full factory warranty. I was very clearly told that yes, Tuscaloosa Chevrolet can balance and rotate my tires and replace a damaged wheel spacer. At checkin when I arrived, I covered exactly what I needed done and he confirmed each item. Then he informed me that I had a recall for brake petal pressure. I told the adviser that I do not have time to have that done that day and to not perform the recall service. After sitting in the waiting area for 2 hours I was finally approached my a service advisor who informed me that they did not have the equipment necessary to complete the Tire rotation and balance on my truck and he was trying to find a spacer to replace mine with. Yet another hour goes by before he calls me back to go the work completed, which to my surprise included the recall service that I very specifically stated both on the phone and in person at check in that I did NOT want completed. So I spent 3 hours at this dealership and only 1 of 4 requested services were completed plus one I DID NOT AUTHORIZE, and in very plain English had refused. So I guess you just do whatever you want with a customer?s vehicle despite what service was requested or denied. So for 3 hours of waiting I left with nothing but an oil change which could have been done in 15 minutes at any Express oil change for half the cost. And was told I would just have to find somewhere else to get my tires rotated, balanced and spacer replaced, somehow at 5:00pm on my only day off, of which 3 hours were wasted for nothing but an oil change at Tuscaloosa Chevrolet. We have only recently moved back to the Tuscaloosa area and were expecting the same excellent service we have always received from Edwards Chevrolet 280. Sadly this is not the case. Me and my wife buy a lot of vehicles, I buy a $70k truck every couple of years and was hoping to discuss trading in for a new 2500 High Country with a few upgrades. But you have lost that and all future business from me. I will continue to drive to Birmingham to visit Kevin Lyle who runs a wonderful dealership and doesn?t lie to customers just to get them in the door. Or best case doesn?t hire incompetent service personnel who have no business touching my vehicles in the first place.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Incorrect paperwork

Reviewed by J. Poer from Tuscaloosa, AlSeptember 17, 2019

Purchased a truck here. New Silverado 2019. At the last minute, they changed finance persons. The paperwork was incorrect. Shame on me, but I didn’t notice an error in the papers. When I did find it 3 days later, then claimed they could fix it. Call the finance company. They said the dealership had to resolve the error. Over a week, I called 4 times, never to get a return call. I went to the dealership. Back and forth, the finance person said “if I did this for you, I would have to do this for everyone” and they refused to fix the papers. I recommend staying away. They will not return your call or help in any way. Worst dealership I ever dealt with.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi there, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (205) 210-8994. We look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Tuscaloosa Chevrolet

At Tuscaloosa Chevrolet we're dedicated to serving all your automotive needs. For us "customer service" means making your car buying experience as easy and enjoyable as possible. Find the best deals and selection at Central Alabama's #1 dealer Tuscaloosa Chevrolet!

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