Serra Chevrolet

I am writing to express my disappointment with the service I received at Serra Chevrolet. Approximately two and a half weeks ago, I notified my sales representative of my travel plans to arrive at the dealership on Saturday morning from Atlanta via Greyhound bus. However, upon arrival, I was redirected to another representative who requested that I reiterate my information. Despite informing him that my details were already on file and arrangements had been made to hold a check for my down payment for 21 days, I was told that the dealership's policy was to hold checks for only 7 days, contradicting our initial agreement. I had provided a starter check with my routing and account numbers, authorizing them to process it. Unfortunately, the experience was marred by miscommunication and inefficiency, ultimately requiring me to return to Atlanta via Greyhound bus. I was left feeling frustrated and dissatisfied. I would not recommend Serra Chevrolet to potential customers. Fortunately, I subsequently found a 2017 Chevrolet 1500 Silverado double cab, and the dealer in Atlanta approved my financing application without issue regarding the holding of my check for the down payment.

joe in parts is a great guy and awesome!!!! He is very knowledgeable with the parts for all of Serra's brands.

Lied to no help and assistant General manager laughing in meeting when discussing discrepancies. 9/12/22. Will never do business here again just terrible. Management knows what is happening ut does not intervene even when they here their salesman lying. Then you say that it wasn't on camera. So VIDEO TAPE EVERYTHING TO PROTECT YOURSELF.