Bergstrom Chevrolet Cadillac of Appleton in Appleton including address, phone, dealer reviews, directions, a map, inventory and more

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2245 W College Ave
Appleton, WI 54914

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Sales: 920-903-5302

Used Cars: 920-243-7292

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Bergstrom Chevrolet Cadillac of Appleton

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

86 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Was not helpful. Sales rep act like they didn't want to...

Reviewed by lee.thao1738October 27, 2021

Was not helpful. Sales rep act like they didn't want to sell a car. Was not present upon appointment. Was treated unprofessionally. I will not recommend this dealer to anyone. Bergstrom overall is a great car dealer just not this location. Receptionist does not acknowledge your presence, no greetings, stares at you for a little while then ask do you have an appointment....like ok sorry I didn't show up in a suit and tie.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

2.5 (out of 5)

Car service

Reviewed by Tri County Driving School from Appleton, WiJune 13, 2021

48 dollars to change a light bulb.. dealers wonder why people don?t get repairs done there.. I?d be out of business if that was the case

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thanks for the feedback and sorry for the frustration.

Overall Facilities N/A

Customer Service 4

Buying Process 2

Quality of Repair 2

Maximum rating = 5

2.3 (out of 5)

Disappointing service experience.

Reviewed by TedR from Neena WiApril 03, 2021

Took my Cadillac in for a simple service of oil change, tire rotation, filter change. I mentioned to the service advisor when I dropped the car off that the car comes from the factory with staggered tires. Meaning the tires in the rear are wider then the tires in the front so when they do the swap they can only go side to side with the tires they can't go front to back. The next day after my service I noticed that they did swap the front tires with the rear tires. My car is now garagebound until Bergstrom can fix this. You would think a premier Cadillac dealer would know this. Also I didn't have the air filter in stock so I have to go back for that. I'll definitely take my car to a different Cadillac dealer next time for service. Not all was bad so I did give two stars instead of one. The service advisor was friendly and I did like the shuttle service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thanks for the feedback and sorry for the frustration.

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

About Bergstrom Chevrolet Cadillac of Appleton

At Bergstrom Automotive we strive to be the recognized leader of guest service through our commitment to treat everyone like family. You deserve complete peace of mind when it comes to owning your vehicle regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin?s #1 Automotive Retailer we support communities throughout the state with 25 Bergstrom locations representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.

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