Brotherton Cadillac NW

We recently purchased a new 2025 OPTIQ from Brotherton Cadillac NW. I highly recommend this dealership and in particular, Cindy Ortega, who was our sales representative. She was extremely helpful and answered all our questions throughout the sales process. Our interactions with Johnny/Sales Mgr. Pippin/Finance and Billy/Parts Dept were all productive. My Wife and I have purchased eight new vehicles together over the years and we recognize Competence. (total of Fourteen for myself) We have High Regards for the Brotherton Org.

Geno Lukata is the best! He was wonderful to work with, patient, professional, and kind. He made purchasing my Cadillac Escalade smooth and stress free. Highly recommend – he has a customer for life!

The first of 2 Cadillacs I bought from Brotherton Cadillac NW was a used 2020 CT5. When I bought the car, I was told that if there were any problems with the vehicle that were supposed to be fixed when I bought the car, let them know, and they would fix the problem. I didn't originally receive both keys when I bought the car. Because they misplaced the spare, the other key fob they gave me died after 27 days of use, and I tried to get in the car manually, but the manual key would not work in the key cylinder. I called the salesman I bought the car from, and he set me up with an appointment to get the key cylinder fixed. I brought the car in, and the mechanic told me that there was nothing wrong with the cylinder and that sometimes the key would stick, but it was fine. I questioned the fact that the key would turn sometime 720 degrees before catching the latch or not at all. The Service manager again showed me that it worked and told me if there were any issues with the key cylinder, the dealership would fix the key cylinder, because it was a problem noted when I purchased the vehicle. When I started to put the cover back on over the key cylinder, I noticed the cover was painted a different color on the inside of the cap. The cover was not original, indicating some maintenance was performed on the door handle previously. When the battery went out a second time, I took it back to the dealership, but this time they wanted to charge me $800.00 for a new key cylinder, that they knew was broken when they sold me the car, when they pretended that there was nothing wrong with the cylinder, and when they lied to my face that no work was previously performed on the door handle. They charged me for a new plate when I signed the papers to have my custom plates transferred. When I complained, they sent me a refund of a lesser amount than what I was owed, because they kept some of the Tax, License, and Transfer fees. This company is very dishonest, manipulative, and rude once you have purchased your vehicle. They have no integrity and will never honor an obligation to fix a broken item they are responsible for without charging the customer. I gave this company the benefit of the doubt twice, on 2 different vehicles, because I believed it was just a bad salesman the first time, but I was cheated twice on 2 different deals..... There will never be a third time. I talked to the owner Mr. Arun, but he was just as dishonest about his dealings as the people who work for him. Worst interaction with a dealership in my life, in any place in the US. MILITARY PEOPLE BE AWARE YOU ARE A TARGET TO SCAVENGERS. I challenge the dealership to refute my claims because they cannot deny the documented evidence or the truth.