Brotherton Cadillac NW in Seattle including address, phone, dealer reviews, directions, a map, inventory and more

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17545 Aurora Ave N
Seattle, WA 98133

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Brotherton Cadillac NW

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

317 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

My 2015 Escalade got Vandalized at this Dealership

Reviewed by Eliot from LynnwoodMarch 05, 2020

I wanted to buy a Cadillac Escalade from this dealer in October 2019 at the time, it was Doug's Cadillac, but the salesman was not very helpful. So, I went and bought a 2015 Cadillac Escalade Premium with very low mileage in new like condition, very nice, from another dealer. The same salesman from Brotherton Cadillac NW called me later wanted to find out if I got a car, and I told him yes. Not long later I got a card in the mail from this dealer to bring my car in for a brake vacuum recall. I brought it to them, 30 minutes later they told me the car was ready. Right after I drove home, which took me about 15 minutes, I noticed scratches on the bottom inside panel of the driver's door. I found scratches on the rear bumper, on the inside panel of the rear driver's side door, on the back of the center console, on both the inside panels of the right and left pillars, on the outside of the driver's door window. I found a major gouge and various scratches and dings on the inside panel of the rear door. I found several major scratches on the top rear of the vehicle. The evil person who did these damages make them look like wear and tear, but the problem is none of these damages existed at the time I dropped off the vehicle. I purchased it specifically because of it's new like condition, and for the four months I own it, it had been in the same condition right up until after these guys worked on it. I went back the same day to report the issue to the general manager, but he didn't believe me. I reported it to the Police as vandalism a couple days later, but they told me they couldn't help because I waited, and that I should have done it the same day. Whatever their motive, it is wrong and unacceptable. These guys are giving a bad reputation to the Cadillac brand. I would not suggest anyone to take their car to them for service especially if you didn't buy from them. They are evil and not to be trusted at all.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Extremely happy with service at Doug's

Reviewed by Peter S from Bothell, WaJanuary 03, 2020

Everything from scheduling the service call to my arrival at Doug's, the service personnel and the end result was more than satisfactory. Felt like a member of the family the entire time.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Doug's Experience

Reviewed by Dan from SeattleDecember 26, 2019

Excellent experience. This is the 3rd car I've bought from Doug's and will certainly buy my next car there.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Brotherton Cadillac NW

Why should you buy from Doug's Northwest Cadillac? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Seattle. Visit us today to discover why we have the best reputation in the Seattle area.

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