Larson Cadillac in Fife including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

6411 20th St E
Fife, WA 98424

Get Directions
Visit Dealer Website

Sales: 253-534-8104

Used Cars: 253-534-8163

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Larson Cadillac

Overall Rating:

4.6 (out of 5)

89% recommend this dealer

175 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible Experience

Reviewed by Andrew Gray from EdgewoodApril 16, 2021

The way my wife was treated yesterday should be an embarrassment and probably should cost the "sales manager" his job. First of all, if you advertise a price online do not take a call from my wife and have her drive down there, sit in the car get to to the point of wanting to purchase a the car and then proceed to tell her that "oh the advertised price of the car $93,120 is actually $104K due to demand of new cars and used cars for that matter. This is completely unethical and a bait and switch. Then you throw all the other local Cadillac dealers under the bus by saying they all are doing the same thing. So, I called Brotherton Cadillac, I called Bellevue Cadillac and no, they are not doing this or conducting business in this matter. So after my wife had to put up with all this initial crap, she got the GM involved who then stated, they will do what is right and honor the price. My wife went back to buy the car. After another 3 hours of waiting around for what they will give us for our trade. (2019 Yukon with 40K miles and all the options), they offered us 33K. This offer was a low ball offer because my wife had caught them in lies and called them out on their lack of service. I would highly recommend NOT looking at Larson. I would recommend going to Brotherton or Bellevue. After my wife left Larson, we used the very convenient app Brotherton offers and punched in the numbers for our trade. They are giving us 46K which is much more fair and reasonable. Not only will Larson never get a shot at my business ever again, I will make sure that I share with everyone I know our horrible experience and how my wife was talked down to, disrespected and lied to. I cannot believe a "high end" dealership would ever conduct business this way.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Andrew, we are sorry to hear about the experience your wife had here. Customer service is a top priority of our store and we want to improve wherever possible. Even though we will never get a shot again at your business, we'd like to invite you to share any additional details that may assist us in quality control. Please email us at customerservice@looklarson.com at your convenience. Please accept our apologies.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Took car in for airbag recall, supposedly told work was...

Reviewed by RedApril 08, 2021

Took car in for airbag recall, supposedly told work was done. All the airbag warning lights are still on. I questioned this before I even left and was told for the lights to be addressed it would require additional diagnosis...and charges, of course! I have went through this very same recall process with my Lexus and like magic all the airbag warnings were gone after recall service was completed.. I call BS and the service from Cadillac nowhere near compares to the level of Lexus. No loaner car, was expected to pay a deposit towards rental car if needed. Lexus gave me a loaner on the spot, no deposit, no issues. Just proof I was licensed and insured. I think I will be contacting the Attorney General. I will definitely not settle for this poor service. I had requested an additional diagnostic service and asked to be called regarding findings. No call ever came. I am livid!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We thank you for your business and taking the time to post your review. Your 2007 Escalade Airbag recall was completed. If you would like to us to address the rest of the lights which are lit up on your dashboard please contact our Service Manager, Ian at 253-474-9424. We would be happy to go over the list of services you declined again.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

If I could give Alexis 10 stars I would!

Reviewed by Danni Woolery from TacomaMarch 29, 2021

No pushy salesman pitch here! After showing up at the dealership and meeting Alexis Sijohn at the fife location I knew we were in for a pleasant buying experience (at last!) If you or anyone you know is in the market for a new or used Cadillac and are also very particular when it comes to customer service then you will love Alexis! Buying my Escalade was a breeze!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Larson Cadillac

Welcome to Larson Cadillac in Fife WA

Larson Cadillac proudly serves The Greater Puget Sound Cadillac clientele from our convenient location in Fife. We focus on the little things to provide a high quality buying experience to all of our customers. We strive to exceed all of your expectations and to serve you with the highest quality new and used vehicles at a competitive price. Visit us at 6411 20th Street E. Fife and our digital showroom at www.larsoncadillac.com to receive the service you deserve!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top