University Auto Center GMC/Buick/Cadillac in Ellensburg including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

1817 US-97
Ellensburg, WA 98926

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of University Auto Center GMC/Buick/Cadillac

Overall Rating:

3.8 (out of 5)

73% recommend this dealer

11 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

Reviewed by Bob Hesse from Mattawa, WAApril 15, 2020

Jeremy and his team are phenomenal ! Excellent work ! On Time !

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

University Auto Center

Reviewed by KENNETH A. RUSCH JR. from Ellensburg, WaJanuary 31, 2020

I worked with Dale Jurgenson on this deal and it was a great experience. I didn't know exactly what I was looking for and he approached me on the lot, greeted me by name and made the whole process fun and easy. Thanks for everything University Auto Center!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Worst experience ever

Reviewed by Ellensburglocal from Ellensburg, WaSeptember 05, 2018

Worst experience ever.. we bought a used truck in June and July the truck completely locked up and broke down. We had it towed from Sumner WA, back to ellensburg that night (Saturday night). University auto did not call me until Tuesday to ask what was wrong. They fixed it after a week and a half of it being at the shop when a technician called my husband and stated it was going to be $160. As we bought this one month ago I called and asked to speak with the supervisor. The maintenance supervisor said I’d have to take to the dealer side if I didn’t want to pay the bill. I received no apology for my troubles. When we FINALLY got our car back my husband didn’t even make it 5 miles when it broke down again. We than had to have it towed back to university auto. This time they had the truck for the ENTIRE month of August. We didn’t receive an apology until last week and it was by a tech not Even a supervisor. So we go and pick the truck up today and there was no oil in the truck. We couldn’t even drive it home. The supervisor was rude and not helpful. The truck is not fixed and the staff members have not tried to fix this situation. We were not offered a loaner car nor an apology. Save your time & NEVER GO HERE.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About University Auto Center GMC/Buick/Cadillac

Welcome! University Auto Center is proud to serve as your preferred Ellensburg GMC & Buick models as well as an expansive selection of quality used vehicles. Our sales team can easily assist you with financing options or help you find the perfect accessories to complete your current vehicle. Yakima and Tri-Cities GMC and Buick customers whether you are searching automotive sales or service no other dealership in the area can match our level of knowledge and quality. At University Auto Center we also feel proud to serve Wenatchee Yakima & Tri-Cities GMC Buick customers and are always ready to help all drivers find their car.

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