Moore Cadillac of Richmond

The dealership facility was subpar when we visited, the employees were discourteous,irresponsible and unreliable

They displayed poor customer service, the facility was subpar and they were completely unreliable to deal with.

I will never deal with Moore Cadillac again. When I bought my XT4, it had a chipped windshield. We had a verbal agreement that they would fix it, but later they claimed it was already fixed and refused to honor their part of the agreement. I rarely drive this car, yet I've had multiple issues with it. I can't imagine what would happen if I drove it every day. Recently, I picked up my car after an oil change, (and to check why the engine light was on). The hood needed a new switch, and I was charged for the diagnosis ($174.90), labor ($92.90), and latch ($101.62). For the oil change, I was billed for labor ($70.00) and the oil change itself ($91.79). Have you ever heard of being charged separately for labor and the oil change? Me neither. To top it off, there were additional fees: $60.80 for shop supply charges and $1.99 for a history fee. And they forgot to rotate my tires, which I am thankful for! I feel they took advantage of me because I'm a female. When we asked to speak to the manager, we were told he was in a meeting (on a Saturday at 2 PM) and he never bothered to get in touch with me. Very unprofessional at the least. I will never let them take advantage of me again, and you shouldn't either. I'm totally disgusted, you should be ashamed of yourselves.