Moore Cadillac in Henrico including address, phone, dealer reviews, directions, a map, inventory and more

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9177 W Broad St
Henrico, VA 23294

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Reviews of Moore Cadillac

Overall Rating:

4.4 (out of 5)

89% recommend this dealer

18 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

My XTS

Reviewed by Dwayne Daniels from Richmond,VaJanuary 18, 2019

Excellent Customer Service from Mr. Gary Wilcox!!!! Just that my car still has the same issue that I originally took it in for. However, Gary is still working on getting it straight.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Dwayne, thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Billy Theodorakos; GSM; (804) 346-4000; billyt@amoorecadillac.com

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.5 (out of 5)

Auto Inspection

Reviewed by Robert Chandler from Western Henrico County, VirginiaJanuary 07, 2019

It started out as a simple inspection, putting new wiper blades on the car. Upon further inspection, the inspector found some burned-out bulbs. As they put one bulb in, another one was found dead. So instead of being an estimated 30 minute stay, it took about 2 hours to get all of the bulbs replaced for the car to pass inspection.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thanks for your great review, Robert. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Billy Theodorakos; GSM; (804) 346-4000; billyt@amoorecadillac.com

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

bmujahid@verizon.net

Reviewed by Brenda A Mujahid from Midlothian, VADecember 26, 2018

The staff at Moore Cadillac are always helpful and friendly. My car was ready on time and repairs completed as expected.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Moore Cadillac of Richmond.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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