Radley Cadillac

BLUF: Be very careful to review any documentation prepared by this dealership. I found many things incorrect on what was shown to me artificially decreasing the price of the car I was trying to trade in. The Story: I went in to test drive a 2018 Lexus LC500, hoping to trade in my Lotus Evora. Everything went well until they priced my Evora with some software and it came in significantly lower than the actual value. Upon closer examination there were multiple items that were incorrect. The milage was increased, the dealership added 1500 miles, they said I only have 1 key, I told them I had 2, they said my car was gold, its clearly not gold (picture posted on Google Review), claimed a paint chip was a dent, etc. Importantly each of the listed items reduced the price of the trade in by $400‐$1000. Now most of these are not big issues in themselves. Easy fixes. However, when I spoke to the manager about them I was told that "its only a $400 difference." This is true. I'm looking to buy a $65,000 car, $400 will not change whether I will buy the car or not. However, there was a total of about $3,000 in incorrect price reductions. This is creeping towards a value that does matter. During my conversation with the manager, I was also told that "this is how we do business," which is what I found most concerning since there are really only two options for the incorrect entries. 1. Lack of attention to detail or 2. Apathy. Either way, if I'm going to write a $65,000 check I expect a degree of professionalism and attention to detail that I did not find here. The final nail in the coffin was that while I was talking with the manager, there was no admission of mistake, no apology for the mix-up, only defensiveness and justification. So after a final conversation with the sales associate, I decided not to purchase the LC500 from this dealership due to the way they operate.

I bought a car in March and still waiting for the license plates. Apparently, 2 months are not enough for them to do the paperwork. Frustrating!

One of the sellers at this Dealership, Deshaun, told the car is in perfect condition. When I went there, the car's condition was 5/10 and only one key which is odd for a 2021 car for $30k to have one key and to be told that car is perfect condition. They made me drive 100 miles for nothing.