Colonial Auto Center in Charlottesville including address, phone, dealer reviews, directions, a map, inventory and more

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100 Myers Drive, Route 29
Charlottesville, VA 22901

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30pm – 1:00pm

Reviews of Colonial Auto Center

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

41 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Gouge you for more expensive repairs

Reviewed by Pat from Charlottesville, VAJuly 01, 2022

Took my vehicle in because another GMC Service CenterĀ  Bob Howard in Oklahoma City (OKC) damaged my Air Conditioning System High pressure service port during an engine replacement. This caused a slow leak of Freon, needless to say I lost my A/C with another 7 hours of driving in 93 degree temps and traffic. I wanted to take my vehicle to my local mechanic here in Charlottesville but Bob Howard service rep told me to take it to a local GMC service center because they would be certified and better at diagnosing and repairing the A/C system. About half hour after I picked up my vehicle I returned it to Colonial Buick GMC Service center to let my service advisor (Joey) know I looked under the hood to see what was done by the mechanic. There I saw a leak 5 inches below where their mechanic replaced the High side service port Shrader valve. Bob Howard Buick GMC Service center in OKC paid $488.00 to Colonial GMC Buick in Charlottesville to replace a Shrader valve, when I was quoted $275. What was the reason for the higher cost? Joey the service advisor at Colonial noticed a previous repair on the A/C line of which I was not aware of since I had just purchased this used vehicle. The A/C was working perfectly before the engine replacement. Joey immediately wrote up an estimate of $1550.00 to replace the liquid side High presure line. My question is if these mechanics are so highly certified and trained why didn't they notice a previous repair on the A/C line before filling the A/C system full of Freon. Especially when on the receipt the mechanic said he leak tested the whole A/C system for Freon leaks. In my opinion, did they perform the first repair knowing it would fail and take me for $1550 on top of the $488 the other dealer paid for repairs? I do not recommend this dealer for your vehicle service. They are allot more expensive and overpriced on service and parts compared to other private repair shops. Joey's estimates based on replacing the Shrader valve, Freon and labor was way over his initial estimate of $275. In the attached photo the green you see in the photo is not antifreeze coolant but the die/Freon they inject with the Freon A/C system to better find Freon leaks.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 3

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

nsw@virginia.edu

Reviewed by norma S wood from charlottesville, virginiaApril 11, 2022

Great service, always prompt and everyone very courteous. very informative.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Mr D E Boyd

Reviewed by Danny E Boyd from Stanardsville, VirginiaMarch 10, 2022

My GMC Yukon had a failure with the air conditioning which was not noticed by me due to the cold weather. When March came and the weather got warmer I immediately noticed a problem but had to make an unplanned trip 360 miles away for my mother in laws funeral. The dealership was very understanding and in 4 days, over the weekend no less, diagnosed the problem got the parts needed and did the repair perfectly. There were absolutely no problems with the car over the next 1000 miles that I traveled before returning home. It was a great relief having the air conditioning on the warmer days! Thank you Colonial and service manager Tom Lincoln.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Colonial Auto Center

Colonial Auto Center is a proud part of Carter Myers Automotive a group of family-owned dealerships serving Central Virginia since 1924. Our top notch team has you in mind. We take pride in helping you make the best most informed decisions possible. Come by and visit us today!

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