Provo Buick GMC in Provo including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

470 West 100 North
Provo, UT 84601

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Reviews of Provo Buick GMC

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

86 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Buyer Beware!!!

Reviewed by Tony S from south jordanDecember 28, 2020

Deceptive practices of switch and bate!!!! Buyer BEWARE!!! My original build for my 2021 Escalade from back in July included an additional $2000 option for Night vision in which my delivered Escalade did not come equipped with even though I had been told several times that the reason my build had taken so long was due to being held up for the Night Vision option. Not once had anyone mentioned to me that the vehicle, I signed for did not come equipped with the features I had originally intended to have. I may have caught the missing option had someone from the dealership actually taken the time to do a proper delivery of the vehicle by walking through the vehicle and going over the features along with helping set up everything, in which none of the proper delivery process took place. When I first arrived to sign for the vehicle, I had noticed horrible swirl marks in the brand-new paint. After complaining to the dealership, someone apply some hand wax which still left blemishes to be noticed. I still have marks on the fabric, the steering wheel and other areas that are not acceptable. I paid over $100k to have a service of buying a used $5000 vehicle from a used car lot, NOT the Cadillac experience I had envisioned. I would like someone from Corporate to reach out and make this right, this kind of business is not good business and should not be allowed. I have tried reaching out to the GM Phil, not once will he take my call or return my call.. I guess they pulled a fast one on me and have my money so they are gone out of the picture.. I would like the original intended vehicle as I had anticipated, blemish free.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.5 (out of 5)

service your vehicle elsewhere

Reviewed by Conlee Burgess from Eagle Mountain, UTFebruary 18, 2020

2/17/2020 there was a steering click when turning the wheel. it started after the engine was replaced here. it continued to get worse and worse. which obviously worried me. it was winter and I dont have a garage so I brought it in. Seven worked with me. he is a stand up guy. they claimed it was a link behind the steering wheel. he claimed they didnt even need to diagnose it they just knew. so they ordered the parts. took a week to get them. installed them. said the car was done. I came to pick it up. low and behold the steering still clunked. so i said i wasnt going to take possession. he said ok he would get a tech back on it. they had it for another two days. then they blamed my "aftermarket coilovers". so this weekend was a nice weather long weekend. I decided to get under it and see if I could see anything. had my wife turn the wheels and low and behold my STEERING RACK WAS MOVING! they didnt tighten down the bolts after the engine was replaced..... seriously..... your 30 year experienced tech couldnt see that when he diagnosed it?? I was told by the service manager Jason that it was safe to drive. that could have sheered the bolts off and caused something terrible to happen. this place continues to surprise me with the incompetence and lack of caring for their customers. do not go to this dealership for service. their sales seems ok.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

4.8 (out of 5)

Painless purchase

Reviewed by Sam from Rock Springs, WYOctober 20, 2017

Purchased a Sierra 1500. Working with James in finance and Russ in sales made it a breeze. Very friendly and knowledgeable staff. Worth the drive.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 4

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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