Wagner Cadillac in Tyler including address, phone, dealer reviews, directions, a map, inventory and more

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4100 S Broadway Street
Tyler, TX 75701

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Sales: 903-638-2644

Used Cars: 903-638-2647

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Wagner Cadillac

Overall Rating:

4.4 (out of 5)

88% recommend this dealer

25 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Made it right.

Reviewed by PL from BullardMay 03, 2021

I made a previous review. When Aaron found out about our rental car bill, he made it right, reimbursed us promptly. So, disregard my previous review.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for the updated review. We regret the inconvenience and are glad for the chance to rectify the situation. Again, thanks and we look forward to seeing you in the future. ~ Wagner Cadillac

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.2 (out of 5)

Took our srx in early January for collision-damaged...

Reviewed by DocApril 23, 2021

Took our srx in early January for collision-damaged rear-end. Just got it back YESTERDAY. One excuse after another, week after week, month after month. Insurance only pays for the rental for a month, so we were left with around $2000 or more rental fees. No help from Wagner. No offer to farm it out. No offer to help with the rental, or give us a loaner. NADA. Don't get me wrong, no one was rude. Just not terribly helpful, or sympathetic to the hardship being caused by them setting on our car for 3 MONTHS!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Brand New 2021 Cadillac Escalade Sport

Reviewed by James from Houston, TXDecember 09, 2020

I’d like to take this time to say a special thanks for Misty my sales person and to Wagner Cadillac. First off the 2021 Cadillac Escalade is a highly sought out vehicle and I would compare this to the Playstation 5 as you would have to line out 24hrs outside to get one. But like myself I did not pre order my Escalade therefore I had to call 27 Dealership around the world looking for one and when I called Wagner and spoke to Misty. Let me tell you her customer service skills and approach to customer far exceeded my expectations. I say that after calling 27 dealership and speaking to so many different sales person they all sound worn out and a bit irritated but after explaining everything I wanted to Misty. She took the time to just listen to what I was looking for and THANK YOU GOD!!!!! She said she has one that a customer backed out on so I can have that one. I waited about a month for the vehicle to be made and all that time she had an open communication and answered all my nagging text about the vehicle. Mind you, I drove 188 miles from Houston to Tyler, TX which was all worth it. Not even all my Cadillac dealers in Houston can compete with customer service. She gave a new meaning to customer satisfaction. I say the same for the entire Wagner Cadillac Family as I walked in you can tell their not there just to sell a car one time. Their goal was to build a relationship which they’ve one cause after my CTS-V lease is up I will be coming back. Thank you again Misty for everything and I’m very happy with my truck.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Wagner Cadillac

We are the only exclusive Cadillac dealer in East Texas. As your Smith County Cadillac dealer we strive to provide you with the very best selection of new & used vehicles. Wagner Cadillac has the largest Cadillac inventory in the Tyler area and from this website you can browse our vast selection of new Cadillac and Certified Pre-Owned Cadillac vehicles. Wagner Cadillac has an outstanding reputation because we put our customers first.

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