Garlyn Shelton Cadillac Buick GMC in Temple including address, phone, dealer reviews, directions, a map, inventory and more

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5625 S General Bruce Dr
Temple, TX 76502

Get Directions

Sales: 254-800-8232

Used Cars: 254-295-1695

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Garlyn Shelton Cadillac Buick GMC

Overall Rating:

3.7 (out of 5)

68% recommend this dealer

57 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Garlyn Shelton unacceptable Service!

Reviewed by christophernelson1986 from Killeen, TexasJune 24, 2022

I purchased a 2018 BMW 330e from Garlyn Shelton Cadillac, on or around 08 March 2022. Since purchasing this vehicle, I have not yet received my permanent license plates or registration. My original Dealer Temporary Tags expired in May. Since the Dealer Tags expired, I have had to get two additional sets of Temporary Tags from the DMV. These Temporary Tags are $30 a piece, and are only good for 30 days. Although Garlyn Shelton has promised to reimburse me for the Temporary Tags, it has not yet happened. In addition to having to not being reimbursed for these Temporary Tags, I have used valuable work vacation hours waiting in DMV lines. Worst of all, the last time I had to go, the DMV was so packed that my daughters had to sit on the floor. Now I am being contacted by my bank, saying that since they do not have my Title with them listed as the lien holder, that my loan APR is in jeopardy. To say this experience has been inconvenient, is an understatement. I have contacted Garlyn Shelton Cadillac dozens of times over the course of the past few months. They have informed me that they do not have the Title to the car I purchased, and therefore cannot get the permanent plates nor Registration. None of this information was provided to me when I originally purchased the car. All I have been given is excuses, and empty promises. My time, money, and patience has been tested throughout this entire process. Texas State has Lemon Laws, in my opinion this is an administrative Lemon.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (888) 839-3906 at your earliest convenience to discuss how we can turn this experience into a positive one.

Overall Facilities 2

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

I purchased a 2018 BMW 330e from Garlyn Shelton Cadillac,

Reviewed by christophernelson1986June 24, 2022

I purchased a 2018 BMW 330e from Garlyn Shelton Cadillac, on or around 08 March 2022. Since purchasing this vehicle, I have not yet received my permanent license plates or registration. My original Dealer Temporary Tags expired in May. Since the Dealer Tags expired, I have had to get two additional sets of Temporary Tags from the DMV. These Temporary Tags are $30 a piece, and are only good for 30 days. Although Garlyn Shelton has promised to reimburse me for the Temporary Tags, it has not yet happened. In addition to having to not being reimbursed for these Temporary Tags, I have used valuable work vacation hours waiting in DMV lines. Worst of all, the last time I had to go, the DMV was so packed that my daughters had to sit on the floor. Now I am being contacted by my bank, saying that since they do not have my Title with them listed as the lien holder, that my loan APR is in jeopardy. To say this experience has been inconvenient, is an understatement. I have contacted Garlyn Shelton Cadillac dozens of times over the course of the past few months. They have informed me that they do not have the Title to the car I purchased, and therefore cannot get the permanent plates nor Registration. None of this information was provided to me when I originally purchased the car. All I have been given is excuses, and empty promises. My time, money, and patience has been tested throughout this entire process. Texas State has Lemon Laws, in my opinion this is an administrative Lemon.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (888) 839-3906 at your earliest convenience to discuss how we can turn this experience into a positive one.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This couldn’t have been a better buying experience.

Reviewed by Bob_willisJune 04, 2022

This couldn’t have been a better buying experience. We worked with Max and Jaime. Highly recommended! No stress-no pressure! We will purchase from this dealership again! Everyone at this dealership was helpful and polite. In the market for a car-check them out first!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Garlyn Shelton Cadillac Buick GMC

At Garlyn Shelton Buick GMC your Temple Buick GMC and Cadillac dealer customer service excellence is what we strive for. When you visit our dealership you will find numerous ways we make customer service the focus of buying and owning a car. We have a wide selection of new and used cars as well as a service and parts department at our Temple dealership near Waco and Killeen. Get a price quote on a new vehicle or apply for pre-approved financing and you'll promptly hear back from a member of the professional sales team!

Ready to buy? Get a price quote before visiting the dealership.

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