Sewell Cadillac of San Antonio

Went to fet an transmission oil change and ended walking away with no service. I was offered an opportunity to purchase a used Cadillac but the manger didn't want to negotiate with a reasonable price. I was going to pay in FULL.

On 12/5/2025, was my pick up day after a week and a half looking a several SUVs and working a deal, finally we were going to get the vehicle, after several trips to the dealership and working numbers we had the one, they accepted my offer of $93,115.48 out the door, for a 2023 escalade, who was going to say that we were going to be leaving without the vehicle because of their lack of transparency when working the deal they expected me to pay up front $7,710 that were never discussed, upps!!! they say when i asked what's going on, i have a purchased agreement signed and approved by them showing the out the door price, the bank already knew and approved everything and today Brook the sales representative who i was working with came to tell me right when i was getting ready to signed all the paperwork that amount was due and how i was going to pay for that, the whole point for requesting an out the door price is to have that exactly instead they left a down payment that was never agreed upon at any time and was brought up at the end when i was getting ready to signed all the documents, not only they tried to act like nothing was done wrong but when i called the bank USAA they told me that the dealer was wrong by doing that and to walk out because that was none sense and bad practice on their end, after i told them that i wasn't going to pay for such a thing instead of trying to make it better they simple say so sorry and on my way i went, what got me really upset was to see my kids' faces basically with a huge disappointment and the fact that i wasted my time and my family's time by doing everything that was requested to end up leaving because of their negligence and lack of transparency, if you can find the vehicle you need somewhere else please don't waste your time specially with Brook, i had to called her finance supervisor because she showed no experience when working the deal, she also told me that when getting a CPO warranty that will run consecutive with the factory warranty, i should have known to leave right then, on this particular vehicle i noticed one tired wasn't the same as the others and the others had some significant wear, what did they do? well, they left the wore out tires on it saying that they passed inspections and replaced one, does that makes sense? just like i told them i will say it here, because they wasted my time and my families and had them worked out about this i will always not recommend this place and if you had a good experience great, but this is just xx and they have no credibility Nore any sense of responsibility for their own mistakes, they prefer to waste your time and walk away from a sale when they know they messed up and were caught, with that i told them i don't want to be contacted at all unless its directly from their GM herself to make it right otherwise I'm taking my business somewhere else where they are honest and transparent, STAY AWAY FROM THIS PLACE. don't say i didn't share my experience.

today 12/5/2025, was my pick up day after a week and a half looking a several SUVs and working a deal, finally we were going to get the vehicle, after several trips to the dealership and working numbers we had the one, they accepted my offer of $93,115.48 out the door, for a 2023 escalade, who was going to say that we were going to be leaving without the vehicle because of their lack of transparency when working the deal they expected me to pay up front $7,710 that were never discussed, upps!!! they say when i asked what's going on, i have a purchased agreement signed and approved by them showing the out the door price, the bank already knew and approved everything and today Brook the sales representative who i was working with came to tell me right when i was getting ready to signed all the paperwork that amount was due and how i was going to pay for that, the whole point for requesting an out the door price is to have that exactly instead they left a down payment that was never agreed upon at any time and was brought up at the end when i was getting ready to signed all the documents, not only they tried to act like nothing was done wrong but when i called the bank USAA they told me that the dealer was wrong by doing that and to walk out because that was none sense and bad practice on their end, after i told them that i wasn't going to pay for such a thing instead of trying to make it better they simple say so sorry and on my way i went, what got me really upset was to see my kids' faces basically with a huge disappointment and the fact that i wasted my time and my family's time by doing everything that was requested to end up leaving because of their negligence and lack of transparency, if you can find the vehicle you need somewhere else please don't waste your time specially with Brook, i had to called her finance supervisor because she showed no experience when working the deal, she also told me that when getting a CPO warranty that will run consecutive with the factory warranty, i should have known to leave right then, on this particular vehicle i noticed one tired wasn't the same as the others and the others had some significant wear, what did they do? well, they left the wore out tires on it saying that they passed inspections and replaced one, does that makes sense? just like i told them i will say it here, because they wasted my time and my families and had them worked out about this i will always not recommend this place and if you had a good experience great, but this is just xx and they have no credibility Nore any sense of responsibility for their own mistakes, they prefer to waste your time and walk away from a sale when they know they messed up and were caught, with that i told them i don't want to be contacted at all unless its directly from their GM herself to make it right otherwise I'm taking my business somewhere else where they are honest and transparent, STAY AWAY FROM THIS PLACE. don't say i didn't share my experience.