1400 E Expy 83
Mission, TX 78572

Get Directions

Sales: 956-529-1517

Used Cars: 956-529-1517

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 10:00pm
Tue 8:30am – 10:00pm
Wed 8:30am – 10:00pm
Thu 8:30am – 10:00pm
Fri 8:30am – 10:00pm
Sat 8:30am – 10:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 6:00pm

Reviews of Bert Ogden Cadillac

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Extremely disappointed with today experience.

Reviewed by Dragan from Laguna Vista TxDecember 19, 2024

Extremely disappointed with today experience. Before I made a trip to dealership I asked if price is negotiable and the answer was yes. Once we got there sales person David and used car manager didn’t lower the price for one penny although vehicle has a broken front grill, star in the windshield, painted front bumper and shaky rear worn tires. I asked them to take care of those issues or lower the price so I can do the repairs and they declined both options. So this is how they work, Caesar promised that dealership will work on a price with you and then you won’t see him. New salesman will be assigned to you in my case David who didn’t know much about the car and price wasn’t negotiated. We left dealership feeling betrayed and time wasted. Dealership people should communicate better among themselves and honor any agreement with the customer

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Very bad after sale service

Reviewed by Frank from RomaOctober 25, 2023

Very, very disappointed with this dealership. It ONLY! took 2 months to get my PL's. After many calls finally got them. Baldemar S. sale manager lied to me about sending out my license plates on the 13th. Jorge also lied about sending out my license plates. I know that it was sent out today (25th) and delivered it today. The proof of this is in the FedEx print out mailing receipt. But they are very quick to sell you a car, to complete a sale Jorge even delivered my car on a Sunday.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

BE AWARE!

Reviewed by Jesus Gonzalez from Denver, COSeptember 07, 2022

Very unprofessional Dealership. We were misled the entire transaction that the vehicle was available and ready to go. We asked for additional pictures which they send and minutes later we submitted an application with pre-approval. They said they would contact us shortly and all day yesterday no call or communication. They pulled credit report and kept us waiting. They Re-listed the vehicle this morning with a higher price and called to tell us the vehicle was sold. Very disappointing experience, I have deal with small dealerships and up to Lamborghini dealerships in the past and this one is by far the worst ever. BE AWARE!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Bert Ogden Cadillac

Bert Ogden sells only the highest-quality Cadillac cars and SUVs and our legendary customer service makes us one of the top Cadillac dealers in south Texas. Test drive a new-generation Cadillac to see how Cadillac is looking toward the future with your needs in mind.

If you're looking for a full-size SUV that blends power and sophistication you can't do any better than the 2020 Escalade. If you prefer the versatility of a mid-size SUV with the handling of a sedan then look no further than the XT5 which beats other crossover SUVs hands down.

We also have a great selection of used cars for sale and certified pre-owned Cadillacs in our inventory. Each certified pre-owned Cadillac undergoes a 117-point inspection to ensure you're getting a like-new car at used-car prices. Search our inventory to find the car you're looking for and then schedule a test drive to make sure it's really the right car for you.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top