Sewell Cadillac of Houston

Kirsten Osborne is a great salesperson and adds a personal touch. She even added some puppy toys for my new dog with the car sale. Casey Waters is super communicative in the service department when you have an issue Ryan Nemic did a great job at running point from a management perspective when I posted by review regarding challenges with my new vehicle. In short, they do all that they can to improve your experience as a customer when there are red flags. CONS The Otpiq might have some glitches that the manufacturer needs to work on because my car powered down while driving it after only a week and it also required breaks repair. Ask questions! Get proof of the inspections ran on the vehicle, ask for a report with the history of repairs- even if you are told the car is brand new, inspect the car from top to bottom for cleanliness and test drive the actual car and not an example of it before saying yes. I didn't go through these checks and balances and it made for a challenging experience in my first month as an Optiq owner. If your car powers down, pull over as soon as you can and call for roadside service. I attempted to get it home in my parking garage and got stuck at the entrance :/ I attached photos of the notifications should you also experience this and call Sewell right away and they will get a tow truck out.

I purchased an SUV from this dealership a couple of years ago. Recently, I received a letter from GM notifying me of a serious engine recall. Upon further research, I discovered that the issue could cause the vehicle to lose propulsion without warning—a potentially dangerous situation, especially here in Texas during the summer months when traveling with young children. Naturally, I reached out to the dealership, hoping they would inspect the vehicle or offer guidance, given the severity of the issue and the lack of a clear timeline from GM for a fix. Unfortunately, the response I received was disappointing. I was told not to bring the vehicle in and to simply continue driving it until further notice. The dealership placed full responsibility on GM and offered no support or alternative solutions. What’s frustrating is that this same dealership regularly sends service reminders and promotional materials, clearly demonstrating they have access to my vehicle’s information. Yet when a serious safety issue arises, they distance themselves entirely. The lack of accountability and empathy was disheartening, especially from a business that promotes a “family” philosophy. This experience has made it clear that the dealership’s commitment to customer care may not extend beyond routine service and sales. I expected more from a brand that prides itself on exceptional service, and I hope they reconsider how they support customers during critical situations like this.

Our experience with Mackenzie and Sewell could not have been better. She replied promptly, answered all our questions and concerns quickly and professionally. We were purchasing from Virginia and ordering a car from Texas was a daunting prospect but the employees we dealt with at Sewell were absolutely amazing. There were no hidden fees, they were transparent about small cosmetic flaws we would never have see in pictures but since we couldn’t be there in person she sent us videos walking around the car showing every detail. Small flaws were repaired for us before the car shipped. Literally, the car is better than we could have hoped for! We are so thankful for the way Sewell treated us and would highly recommend Mackenzie and her team. 5 star experience!