2621 S Loop W
Houston, TX 77054
Sales: 832-234-1011
Used Cars: 832-234-1010
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 8:30am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 7:00am – 4:00pm |
See all dealerships near Houston, TX that carry Cadillac
Overall Rating:
2.6 (out of 5)
80% recommend this dealer
426 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Very disappointed in customer service.
Very disappointed in customer service. Had problem with deteriorating tires within 3 months of purchasing new car, and manager seems to think it's my problem. Can't get them to return my calls... not happy!
Maximum rating = 5
Terrible dealership.
Terrible dealership. I purchased a $125K Escalade from them and later discovered that they failed to include the entertainment center headsets that come with the car. The salesman said he would ship them to me as I live in LA but after four follow up texts/calls, I got nowhere and called for the General Manager. He was "on the phone" and they said he would call me back. He never did. I will have to contact Cadillac to get resolution. Terrible experience...I will never buy another vehicle from this weak dealership. Alfredo was my salesman and he is worthless
Dealer Response
Please let us know if there's anything else we can do for you!
Maximum rating = 5
Deceptive is an understatement based on my experience
Deceptive is an understatement based on my experience with them. I inquired about a used 2024 Lyriq they had advertised online for just over $38k. I was looking for an out the door price with no trade and was given a figure of over $49k. There was a $7,000 (plus tax) extended warranty and service plan added to price (Cadillac Care). I told them I was not interested in that and the dealer replied “it’s optional and can be removed.” So I asked them to remove it and asked about the taxes. They then asked if I would be willing to finance the vehicle with them instead of paying cash. I told them I was if there was an incentive to doing that. I then get a reply back saying “actually my manager said $49k is the best we can do.” So basically they are advertising unattainable sale prices and then trying to force people to buy add ons which is not ethical or possibly even legal.
Dealer Response
Seth, again, our aim is never to deceive or mislead our customers. Based on your original feedback, we worked with you to remove the Cadillac Care package, as you expressed you did not want that included with the vehicle. The price listed online reflects the price of the pre-owned Lyriq without that package attached. We are sorry that you feel as though you've been misled. However, we have worked to clarify our pricing with you and have removed the package at your request. If you would like to continue our conversation here, please reach out. Otherwise, we wish you the best of luck on your car search!
Maximum rating = 5
Here at Central Houston Cadillac, it is our mission to be the automotive home of drivers in the Houston, TX area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile. Speaking of new CADILLAC models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Houston.
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