1001 E. State Hwy 114
Grapevine, TX 76051
Sales: 888-966-6796
Used Cars: 866-595-9281
Sales Department
| Sun | Closed |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 7:30am – 7:00pm |
| Sat | 7:30am – 5:00pm |
See all dealerships near Grapevine, TX that carry Cadillac
Overall Rating:
3.6 (out of 5)
67% recommend this dealer
97 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I had the opportunity to work with two Sewell dealerships
I had the opportunity to work with two Sewell dealerships at the same time on almost identical used Audi's. The Sewell Cadillac dealership would not negotiate at all. Even after I provided them with the info from the other dealership, they would not waiver. Buyer beware.
Maximum rating = 5
I purchased a LYRIQ from this dealership about two months
I purchased a LYRIQ from this dealership about two months ago. The sales experience was excellent — my salesperson was knowledgeable and professional. Unfortunately, my experience with the service department has been the complete opposite. When I arrived for service, I waited in line for some time, only to watch a white woman pull up behind me and get helped immediately while I was ignored. I had to get out of my car and ask for assistance. That was at drop-off. When I returned my loaner, I waited over 45 minutes for my car with zero communication about whether the part had been ordered or when it would arrive. My car was returned with the service tag still on the door and the plastic seat cover still on — clear signs of carelessness. Later, when I went back for my garage opener (which I’d accidentally left in the loaner), I waited over an hour, only to find out it had been sitting there the entire time. This experience was deeply disappointing and unprofessional — and based on how I was treated compared to others, I can’t help but feel race played a role. After reading other recent one-star reviews, I see this is a pattern. The service department needs a complete overhaul. Cadillac customers deserve far better than this.
Dealer Response
Dear Ms. Betts, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had with our service department regarding the wait times, lack of communication, and the condition in which your vehicle was returned. We strive to provide all our customers with the highest level of service, respect, and professionalism, and it is clear we fell short in your case. We value your feedback as it helps us improve and provide a better experience for all our customers. We would appreciate the opportunity to discuss this matter further and address your concerns. Please give me a call back at your earliest convenience. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your faith in Sewell. Sincerely, David Boyd Service Director Sewell Cadillac of Grapevine 817-912-4973 dboyd@sewell.com
Maximum rating = 5
Please save yourself the time to deal with them,
Please save yourself the time to deal with them, specially Brandon was so rude that I couldn’t even believe. Worst experience ever.
Dealer Response
Dear Peter, we are very sorry to hear that we fell short during your visit. This is certainly not the level of service that we strive to provide, as delivering an exceptional experience is out highest priority. If you would like to share any additional feedback please contact me directly at (817) 912-4951. Thank you. Kind regards, Taylor Mullings Sales Manager Sewell Cadillac of Grapevine
Maximum rating = 5
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations.
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