Sewell Cadillac Grapevine in Grapevine including address, phone, dealer reviews, directions, a map, inventory and more

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1001 E. State Hwy 114
Grapevine, TX 76051

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Sales: 817-756-1485

Used Cars: 817-756-4577

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 7:30am – 5:00pm

Reviews of Sewell Cadillac Grapevine

Overall Rating:

4.1 (out of 5)

73% recommend this dealer

69 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great experience....Mr.Hunter answered all my questions...

Reviewed by Robmuz67October 30, 2021

Great experience....Mr.Hunter answered all my questions regarding the car and took the time to show me some features on the car.Most important he didn't try to sell me up on the car like my other visit at another dealer....Thanks

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Sent an inquiry and immediately started getting the spam...

Reviewed by Cards11October 26, 2021

Sent an inquiry and immediately started getting the spam email you expect from lower level dealers. Responded to ONE email from Shawn, asking a question who told me he would check on Monday (emailed on Sunday). Never heard a response. A week later, sent another inquiry requesting a different salesman contact me since price has dropped $1k since my initial inquiry. Instead, get Shawn again. Obviously all automated and NOT customer centric. Reply to online feedback was the canned apology with a "call me", not a "sorry, we'll get you I touch with another salesman". Again, NO customer service. No thanks...

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for sharing your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest priority. I would welcome the opportunity to discuss your experience and gain additional feedback. At your convenience, please call me at 817-912-3058 or email me at tmullings@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Taylor Mullings Sales Manager Sewell Cadillac of Grapevine

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Not customer centric - as others have stated

Reviewed by cyclist from Keller, TXOctober 25, 2021

Sent an inquiry and immediately started getting the spam email you expect from lower level dealers. Responded to ONE email from Shawn, asking a question who told me he would check on Monday (emailed on Sunday). Never heard a response. A week later, sent another inquiry requesting a different salesman contact me since price has dropped $1k since my initial inquiry. Instead, get Shawn again. Obviously all automated and NOT customer centric. No thanks...

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you for sharing your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest priority. I would welcome the opportunity to discuss your experience and gain additional feedback. At your convenience, please call me at 817-912-3058 or email me at tmullings@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Taylor Mullings Sales Manager Sewell Cadillac of Grapevine

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Sewell Cadillac Grapevine

In May 2004 Sewell opened its state-of-the-art Cadillac dealership in Grapevine. While the dealership may be relatively new to the area the Sewell name is anything but. The Sewell family originally settled in Grapevine around 1868. We are a Cadillac Master Dealer and have been the fastest-growing Cadillac
dealership in the United States since opening.

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