Garland Cadillac in Garland including address, phone, dealer reviews, directions, a map, inventory and more

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11675 Lyndon B Johnson Fwy
Garland, TX 75041

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Garland Cadillac

Overall Rating:

4.3 (out of 5)

81% recommend this dealer

258 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

It was the worst customer service ever ! They damaged my...

Reviewed by Khalilah JacksonNovember 17, 2021

It was the worst customer service ever ! They damaged my vechile and tried to cover it up!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Buyer Beware!

Reviewed by James Jackson from Dallas TexasOctober 05, 2021

Sold me a vehicle with several issues. Said they wanted to "make it right" so they kept the vehicle for 10 days and then told me they didn't have the money to take care of everything. Basically kept my vehicle for 10 days for a cleaning.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello James and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team

Overall Facilities 1

Customer Service 3

Buying Process 3

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Bought a vehicle from them and it ended up having...

Reviewed by James JacksonOctober 04, 2021

Bought a vehicle from them and it ended up having numerous issues. They said they can't afford to take care of all of them so they kept the vehicle for 10 days and basically cleaned and told me to come get it.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hello James and thank you for your review. I am very sorry to hear that you were not pleased with our dealership. We value our current and prospective customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. Please give us a call at 972-840-4109 so that we can learn more about your concerns and how we can rebuild your trust in our sales and service team

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Garland Cadillac

Hello and thanks for visiting Garland Cadillac in Garland TX. We are your local Garland TX Cadillac dealership. We are also one of the premier dealerships in the country and we are proud to be a Dallas & Fort Worth Cadillac dealer alternative. We have a commitment to all of our great customers to provide quality service which is second to none. Garland Cadillac strives to make our Garland Dallas & Fort Worth Cadillac customers happy as well as provide great savings to our surrounding area customers.

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