Bravo Cadillac El Paso

Disappointed 3.5 wait for oil change vehicle inspection. Saw favoritism☹️ Mike excellent on job.

Lack of Professionalism and Integrity in Pricing Practices I am compelled to leave this review based on my recent experience with Bravo Cadillac, which unfortunately fell short of expectations in both professionalism and business integrity. Having had a positive experience with Bravo in the past—both in service and purchasing a vehicle from their used car lot—we returned today to explore new options. After spending over 4 hours engaging with the sales team and test-driving three vehicles, we reached a verbal agreement on pricing, prepared to finalize the deal. However, at the last stage of negotiations, we were informed that the online prices listed for the vehicles were incorrect, and the dealership chose to increase the prices by $15,000 to $30,000. While I understand that errors can happen, the way Bravo handled this situation raised serious concerns about their approach to customer relations and pricing transparency. Instead of immediately addressing the pricing mistake and offering a solution, the sales team opted to backtrack on a verbal agreement we had made, significantly increasing the price of the vehicles. This is not just a matter of business oversight; it reflects poorly on the dealership’s ethical standards and its ability to honor agreements. As a business owner myself, I recognize that maintaining accurate pricing and clear communication is paramount. If Bravo had simply communicated the error upfront, I would have appreciated the transparency and likely proceeded with the purchase at the adjusted price. However, the lack of professionalism, coupled with the decision to raise prices without prior notification, speaks to a fundamental issue with their business practices. In conclusion, my experience with Bravo Cadillac has left me questioning their commitment to customer trust and professional integrity. While mistakes are inevitable, how a business handles them speaks volumes. Unfortunately, Bravo Cadillac failed to meet even the basic expectations of transparency and fairness, which has left me thoroughly dissatisfied.

Very satisfied with the service they provided. They notify me when service is due because sometimes I forget and notification helps keep my vehicle safe for me and my family staff is very professional and treats me like a human being and not like a number like other dealerships I visited in the past. They are trust worthy and I wouldn’t go any other place to get my vehicle serviced but Bravo cadillac